Customer Experience Specialist
Job Location:
Job Location:
Pewaukee, WI - USA
Hourly Salary:
USD 25 - 29
Hourly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Power/mation has an immediate opening for a full-time Customer Experience Specialist to join our team in either Saint Paul Minnesota or Pewaukee Wisconsin.
This is a midlevel position designed for professionals who are ready to take greater ownership of customer accounts resolve moderately complex issues and serve as a trusted partner to both customers and our Outside Sales team. Youll use your judgment technical knowledge and followthrough to ensure customers receive consistent highquality support while helping drive longterm business value.
About the Role
As a Customer Experience Specialist youll go beyond transactional service. Youll build relationships anticipate customer needs and confidently manage issues that dont always have a predefined answer. Youll collaborate across departments support sales efforts and contribute to a positive solutionsfocused customer experience. Were seeking a customerfocused professional who is confident adaptable and comfortable working in a fastpaced environment.
What Youll Experience
- Meaningful Ownership: Youll manage customer accounts with autonomy owning issues from start to resolution.
- Problem Solving with Impact: Apply product pricing and order knowledge to resolve realworld customer challenges.
- Customer Partnership: Build trusted relationships with customers by providing proactive communication and dependable followthrough.
- Sales Collaboration: Partner closely with Outside Sales partners to support quoting pricing and account activity.
What Youll Do
- Ensure customers receive accurate timely and reliable service
- Build standard quotes with guidance from with Sales Representatives
- Provide proactive communication and relationship management for assigned accounts
- Take ownership of difficult situations and ensure concerns are fully resolved
- Apply technical experience to solve standard customer and business challenges
- Maintain familiarity with key suppliers and common substitute products
- Independently resolve most order pricing and delivery issues; escalate exceptions when needed
- Collaborate across departments to resolve pricing fulfillment and applicationrelated issues
- Identify upsell or marginmaximization opportunities to create customer and business value
- Communicate professionally and confidently with customers by phone and email
- Provide informal mentorship to other Customer Experience team members
Youll be Successful if you Bring
- Working knowledge of core product lines and common applications
- The ability to independently resolve most customer pricing and delivery issues
- Experience using ERP systems for quoting pricing order management and account data maintenance
- The ability to build trusted relationships with customers and Outside Sales partners
- Comfort handling ambiguity competing priorities and highpressure situations
- Strong problemsolving and decisionmaking skills with appropriate use of escalation
- A desire to positively impact team effectiveness through mentorship and collaboration
- The ability to independently adapt to new products and technologies
- A collaborative mindset and desire to positively influence team effectiveness
Qualifications
- 25 years of B2B customer service or inside sales experience
- High school diploma or equivalent
- Proficiency with Microsoft Word Excel and Outlook
- Experience with CRM or ERP systems
- Experience with Epicor Prophet 21 (preferred)
- Experience using AIenabled tools such as Copilot (preferred)
- Technical knowledge related to core product lines and applications (preferred)
Why Join Us
Youll be part of a collaborative customerfirst team where your expertise and initiative matter. We offer an environment that values ownership continuous improvement and strong relationships - with opportunities to grow both professionally and personally.
About Power/mation
With a rich history dating back to 1961 Power/mation is at the forefront of the automation industry. We partner with customers across Minnesota Wisconsin Illinois Iowa Nebraska and the Dakotas with innovative solutions in motion control logic control robotics pneumatics software sensors vision machine safety power transmission control panel components and services. Visit our website at to learn more about our history and future.
With a rich history dating back to 1961 Power/mation is at the forefront of the automation industry. We partner with customers across Minnesota Wisconsin Illinois Iowa Nebraska and the Dakotas with innovative solutions in motion control logic control robotics pneumatics software sensors vision machine safety power transmission control panel components and services. Visit our website at to learn more about our history and future.
Required Experience:
IC
About Company
Power/mation is an industrial automation distributor and solutions provider with multiple locations in the Midwest including MN, WI, IA, IL, ND, and SD.
