Customer Experience Specialist (Fixed-Term)

Were a team of builders adventurers and risk takers using technology to help people confidently explore the outdoors. Driven by our mission to awaken the adventurer inside everyone we build products that optimize every outdoor experience and inspire confidence to get out and go further.

Were a high-growth tech company. The pace is fast the work takes grit and ambiguity is part of the job. As the world changes around us we adapt - continuously evolving how we build prioritize and deliver.

Our business moves quickly and theres real opportunity to shape what we build next. Each of our verticals - Hunt Offroad Backcountry and Fish - is at a different stage of maturity which means the challenges you encounter and the impact you have will vary depending on where you sit and what the business needs most.

We operate with an experimentation mindset continually iterating and improving how we solve problems. We expect our people to use the latest tooling including AI thoughtfully and responsibly pairing human judgment with technology to increase quality speed and impact.

Our impact comes to life through the products we build in the stories of our customers and in our growing commitment to land stewardship and recreational access.

onX is seeking a Customer Experience Specialist (Fixed-Term) with a passion for helping all customers to find their way and place in the outdoors. The Customer Experience team provides personalized support that meets the needs of each person whether they are planning their first trip or an adventure of a lifetime. This role will serve as a guide to onX customers sharing our love of wild places through uncomplicated and informative support experiences that build confidence.

As a Customer Experience Specialist you will be responsible for providing best-in-class support to our customers through multiple channels including phone email sms and live chat. Your written and verbal communication skills are advanced you are tech-savvy and your ability to educate and interact with people from all walks of life with varying technical abilities is exceptional. You will be resourceful in uncovering customer-facing issues and identifying creative solutions all while leveraging the technologies at your disposal. You will be joining a fun and dedicated team focused on supporting each other constantly growing product knowledge and expertise and making an impact on the business. This is a fixed-term position through the end of the year and will report to a Customer Experience Manager.

• Serve as the main point of contact for onX customers via phone email SMS or live chat.
• Achieve expertise in the onX product suite quickly in order to efficiently advise customers regarding the products proper use and best practices.
• Solve complex customer issues by using the toolset provided.
• Play a vital role in product development by documenting and sharing end-user suggestions and issues.
• Maintain a high satisfaction rating while always acting in the customers best interest.
• Advocate for comprehensive solutions to customer-facing problems.
• Upsell our product when beneficial to the customer; incentive pay eligible.

• 1-3 years of experience in a customer service or related position
• Clear written and verbal communication skills
• Experience working in a fast-paced high-volume environment
• Ability to maintain a flexible schedule during hunting season including scheduled coverage on Saturday or Sunday
• A customer-first mindset and strong interpersonal skills; ability to be the customers advocate
• Organized and detail-oriented bringing a positive solutions-focused mindset and the ability to think on your feet

Though not required we would be thrilled to consider candidates with any of the following:

• Experience working with customer service software
• Call center experience
• Passion for the outdoors
• Existing onX product knowledge

onX is a distributed company with more than 400 employees across the country. We come together regularly to work in person and stay connected through regional basecamps and a culture that balances individual ownership with deep collaboration.

While we move quickly were not a scrappy start-up. We operate with clear goals structure and frameworks that guide how we prioritize and execute. Priorities matter. While they may shift data shapes how we evolve as our business products and the world around us change.

Clear priorities and structure dont limit ownership - they make it possible. Youll have the autonomy to define your work and make meaningful decisions within clear strategic boundaries. Youll partner closely with others to solve complex problems and build solutions that scale across teams and platforms. Along the way youll be supported with feedback tools and opportunities to grow your craft as you take on new challenges.

Missoula Bozeman or remote from Montana. Our Customer Experience team is predominately based in Missoula where they have a hybrid of onsite and home office work model. Upon completion of onboarding fixed-term staff with an appropriate work-from-home environment may work remotely with manager approval.

onX is committed to compensating all employees fairly and equitably for their contributions. For this position applicants can expect to make between $21.00 to $23.00 upon hire. The pay range will vary based on experience skills certifications and education among other factors as required in the job description.

• Competitive salary
• Medical benefits including a no-monthly-cost medical plan
• PTO accrual (vacation holidays sick time)
• Eligibility for a bonus at the end of your term
• 401k matching at 100% for the first 3% you save and 50% from 3-5%
• Amazing outdoor industry perks

In this role success is driven by cognitive abilities such as concentration and problem-solving essential for our computer-centric tasks. onX will explore reasonable accommodations to ensure that individuals with diverse abilities can fully engage in and contribute to the essential physical and mental functions of the job. If you need assistance or accommodation please contact us at .

Position open until filled.

At onX we believe that unique perspectives make us stronger. By bringing together people with different experiences ideas and viewpoints we fuel innovation and move closer to our mission of awakening the adventurer in everyone. We are proud to be an equal opportunity employer and are committed to fairness not only in hiring but also in development compensation and promotion. Our goal is to build an inclusive community where every team member can show up authentically and thrive. Together we win as one team. Come join us!

onX Maps will never ask for credit card or SSN details during the initial application process. For your digital safety apply only through our legitimate website at directly via our LinkedIn page.

onX does not sell any Personal Information but we may transfer employment related records to our service providers or third parties that provide business services to onX or as required by law. For more information see our .

As part of our interview process your conversation may be recorded for documentation purposes to allow interviewers to focus fully on the discussion. Recordings are confidential and accessible only to authorized personnel. Please note onX respects all applicable laws regarding recording consent and you will have an opportunity to opt-out if preferred.