Customer Experience Representative

Theres nothing more rewarding than creating lifelong memories for yourself and for others. And thats what youll do with us. Through our inclusive culture of belonging we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do.

As an award-winning workplace we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And were dedicated to recognizing rewardingand supporting every achievement however big or small. Its all part of making incredible memories together. Find your path in a career that really matters where youll truly belong. Join our growing innovation-driven team today.

The Customer Experience Representative will act as a liaison provide product/service information and resolve any emerging escalations to retain marketing prospects from cancelation. The associate will work to ensure that all client vacation expectations are exceeded during each step of their interaction with Bluegreen Vacations including point of sale the reservation and confirmation process and during their travel. Troubleshooting and investigating guest concerns from a variety of sources making certain to listen effectively to find an effective solution communicate clearly and professionally to retain the customers business.

Schedule

Monday through Friday 12:30pm-9pm (weekend availability required based on business need)

Start date

August 10 2026

THIS IS AN IN-OFFICE POSITION

Duties and Responsibilities:

• Primarily take inbound calls or chat from guests requesting to cancel their promotional marketing vacation. Provide front to back service including (but not limited to) overcoming objections/refund requests resolving sales alerts making reservations pitching revenue answering questions and providing written materials.
• Maintains all product knowledge including (but not limited to) destinations marketing channels policy and procedure qualifications promotional offers.
• Deliver prompt professional solutions for customer inquiries via phone email case online chat/text
• Interact with contracted vendors hotel/resort staff etc. to gather and research information; assembling information; verifying customer understanding of information and implementing a prompt solution.
• Records customer inquiries by documenting the issue and response in customer account. Report all resolutions for internal record keeping.
• Embodies the Hilton Grand Vacations Values of Hospitality Integrity Leadership Teamwork Ownership Now
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

Qualifications:

• Excellent conflict resolution and negotiation skills.
• Outstanding written verbal and interpersonal communication skills.
• Outstanding ability to think through difficult situations and engineer creative solutions.
• Must have exemplary follow up skills able to handle multiple projects simultaneously clearly communicate resolution and training opportunities.
• Must be friendly helpful patient and professional even in difficult or challenging scenarios.
• High school diploma or equivalent
• Three years of call center customer service/issue resolution experience or business retention experience

Benefits:

• Paid training: You will earnas you learn to be a Hilton Grand Vacations specialist and brand ambassador.
• Career Growth: Webelieve in developing our current talent we promote within.
• Fantastic benefits package: We offer Medical/Dental/Vision plans Education Assistance 401k (company match) and many more benefits!
• Work/Life Balance: You will receive generous paid-time off after 90 days of employment. Full time and part time opportunities are available. We are a highly philanthropic and socially responsible organization!
• Amazing discounts: Hotels retailers car rentals theme parks and much more!

Extraordinary People Exceptional Benefits on Day One

Benefits start on your first day of work with no waiting period!

Hilton Grand Vacations is committed to putting people first. Thats why our benefits plan starts when you do. But thats just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. team.

Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis ofrace religion color national origin gender sexual orientation age marital status veteran statusor disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.