Customer Experience Representative After Hours

Customer Experience Representative (Advanced Support)1-Year Contract Remote Full-Time HoursAs a Customer Experience Representative (Advanced Support) youll support customers through time-sensitive and complex situations while coordinating with internal teams to ensure safe reliable service. This remote role is ideal for adaptable problem-solvers who thrive in a fast-paced environment and enjoy making a meaningful impact on the customer experience every looking for adaptable problem-solvers who thrive in a fast-paced environment can confidently navigate multiple systems and are comfortable working assigned schedules that include weekend coverage. If youre passionate about helping customers solving complex challenges and making a meaningful impact every day wed love to hear from Youll DoServe as the primary point of contact for customer inquiries service requests and urgent situations delivering a positive customer customer needs provide accurate information and resolve issues efficiently while managing customer with dispatch logistics field operations and other internal teams to ensure timely and effective service multiple systems simultaneously to manage orders update accounts and maintain accurate escalate and support the resolution of complex customer concerns emergencies and potential safety strong relationships with customers and colleagues while contributing to a collaborative customer-focused team You Bring1 year of customer service experience preferably in a contact center customer support logistics or operations problem-solving communication and customer service skills with the ability to manage sensitive or complex situations to multitask prioritize effectively and work confidently across multiple systems and attention to detail sound judgment and a collaborative approach to working with cross-functional with Microsoft Office applications; experience with CRM billing or dispatch systems is an to work assigned schedules that may include afternoon evening overnight and weekend shifts. Schedules are provided in advance and are based on business in Spanish is considered an Sets This Role Apart1-year contract opportunity in a fully remote work that directly supports customer safety and service to multiple areas of the business including customer service operations logistics and safety.A collaborative team environment focused on problem-solving and continuous -time hours with flexible schedules assigned in advance including weekend coverage based on operational opportunity to make a real impact during critical customer hourly rate for this position is $20.00 - $24.00 per hour.(If Applicable) This role will be eligible for overtime pay once scheduled work week hours are metPlease note the compensation information shown above is a general guideline only. Pay rate is based on candidate skills experience and qualifications; the candidates geographical location; and market and business at Superior Plus Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals; we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process we encourage you to connect with us at to let us know how we can enhance your experience.