Customer Experience Rep II

We are in search of a dependable customer service specialist who excels in a collaborative work setting. Our ideal candidate should have a positive outlook and a firm commitment to providing top-notch customer service to both Abbvie customers and sales representatives. This position requires innovative thinking and teamwork with other customer operations professionals to develop innovative solutions for customer issues. Representatives are responsible for email order processing and resolution of issues that may prevent orders from shipping. If you are enthusiastic about joining our dynamic and success-oriented team we encourage you to submit your resume. Lets discuss how your skills can add value to our team and explore the Abbvie growth opportunities available to you.
Sincerely Customer Service Supervisor

Key Duties and Responsibilities:
Address customer inquiries requests and issues promptly and professionally.
Investigate and follow up on customer requests and complaints triaging emails and resolving issues in a timely manner processing returns credits and rebills as appropriate.
Provide accurate and high-quality answers to customer questions adhering to company policy and guidelines.
Deliver exceptional customer service in a courteous and professional manner.
Manage the order inbox and manage orders received through various channels.
Work effectively both independently and collaboratively within a team.
Listen attentively to customer needs and questions responding appropriately.
Responsible for managing open orders daily and ensuring timely shipment of orders.
Ability to use critical thinking skills to resolve customer issues and needs effectively.

Qualifications :

2-4 years of Customer Service
Preferred experience with Salesforce and SAP
Experience working in a team-oriented collaborative environment
Proficiency in MS Office Suite
High School Diploma (Bachelors Degree preferred)

Skills and Abilities:
Goal-oriented with a positive and curious outlook.
Exceptional attention to detail and capability to handle multiple tasks and meet deadlines.
Excellent written and oral communication skills.
Exceptional organizational skills and the ability to prioritize effectively.
Proficient problem solver with the ability to make quality decisions.

Additional Information :

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: 

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this roleat  the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on manyfactors  including  geographic location and we may ultimately  pay more or less than the posted range. This range may be  modified in the future. 

• We offer a comprehensive package of benefits including paid time off (vacation holidays sick) medical/dental/vision insurance and 401(k) to eligible employees.

• This job is eligible to  participate in our short-term incentive programs.  

Note: No amount of pay is  considered to be wages or compensation until such amount isearned  vested  and determinable. The amount and availability of  any bonus commission incentive benefits or any other form of compensation and benefits that areallocable to a   particular employee  remains in the Companys sole and absolute discretion unless and until paid and may be  modified at the Companys sole and absolutediscretion  consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity driving innovation transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more visit  & Puerto Rico applicants seeking a reasonable accommodation click here to learn more:

Work :

No

Employment Type :

Full-time