Customer Experience Lead

We bring you tomorrows opportunity today.

Volt is immediately hiring a Customer Experience Lead inRaleigh NC or Franklin TN!

As a Customer Experience Lead you will :

About the Role
We are seeking an experienced CX Lead Digital Customer Experience to drive the execution and optimization of digital customer experience strategy. This role will partner closely with marketing sales UX analytics and global digital teams to deliver seamless customer-centric experiences across web eCommerce and digital platforms.

Key Responsibilities

• Lead customer experience initiatives across digital channels ensuring intuitive and engaging customer journeys.
• Translate CX strategy into actionable projects that improve engagement conversion and customer satisfaction.
• Utilize customer insights journey mapping UX best practices and analytics to identify opportunities and reduce friction.
• Manage multiple CX projects from planning through execution ensuring timelines quality and business outcomes are achieved.
• Collaborate with cross-functional teams including UX content marketing product and global digital teams.
• Support personalization conversion rate optimization (CRO) and digital tool enhancements.
• Monitor performance metrics provide actionable insights and support change management and adoption initiatives.

Required Qualifications

• 5-7 years of experience in Customer Experience UX Digital Marketing Digital Operations CRM or related fields.
• Proven experience leading digital or CX initiatives from concept to execution.
• Strong knowledge of customer journey mapping customer research analytics and digital optimization.
• Excellent project management and stakeholder management skills.
• Experience with digital platforms CMS CRM MarTech analytics and testing tools.
• Strong communication collaboration and problem-solving abilities.
• Bachelors degree in marketing Business or a related field (or equivalent experience).

Ideal Candidate

• Customer-focused and passionate about improving digital experiences.
• Strong executor who can balance strategy with hands-on delivery.
• Collaborative team player with experience working in matrixed organizations.
• Data-driven mindset with a continuous improvement approach.
• Detail-oriented organized and comfortable managing multiple priorities.

This is a Full-Time Contract opportunity.

Schedule: Monday- Friday (1st Shift)

Location: Raleigh NC 27560 OR Franklin TN 37067

Duration:6 Months

Pay Range: $45$50per hour

*Pay range offered to a successful candidate will be based on several factors including the candidates education work experience work location specific job duties certifications etc.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information and we will be back in touch as soon as possible.

Benefits: Volt offers benefits (based on eligibility) that include the following: health dental vision term life short term disability AD&D 401(k) Sick time and other types of paid leaves (as required by law) Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race color religion or belief national origin citizenship social or ethnic origin sex age physical or mental disability veteran status marital status domestic partner status sexual orientation or any other status protected by the statutes rules and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment please email or call (866). Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status immigration status or national origin in accordance with 8 U.S.C. 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance the Los Angeles Fair Chance Initiative for Hiring Ordinance and other applicable laws.

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