Customer Experience Intern

How you will make an Impact (Job Summary)

SPX is adiverse team of unique individuals who all make an Customer Experience Specialist Intern will support the Customer Service department in enhancing customer experience processes. This internship offers a hands-on learning opportunity for students or recent graduates interested in project management process improvement and customer experience strategy. You will gain practical experience analyzing customer feedbackidentifyingimprovement opportunities and collaborating across departments to drive results.

What you can expect in this role (Job Responsibilities)

While each day brings new opportunities at SPX your core responsibilities will be:

1. Analyze Customer Data:

• Evaluate customer feedback and metrics toidentifytrends patterns and actionable insights.

• Assistin creating reports using raw data in Excel; knowledgeof Power BI is a plus.

1. Shadowing and Collaboration:

• Shadow Customer Service Managers during meetings and customer interactions to understand customer experience processes.

• Participate in cross-departmental meetings to learn about collaborations role in improving customer satisfaction.

1. Communication Development:

• Develop and refine verbal and written communication skills for effective interaction with customers and stakeholders.

• Learn best practices for crafting clear concise and professional messaging for customer communication.

1. Process Improvement:

• Assistin evaluating processes across plants toidentifyopportunities for efficiency and improvement.

• Collaborate with team members to develop and implement innovative solutions.

What we are looking for (Experience Knowledge Skills Abilities Education)

We each bring something to the table and we are looking for someone who has:

Required Experience

• Currently pursuing or recentlycompleteda degree in Project Management Process Improvement Hospitality Business Development Corporate Communications or Business Administration.

• Proficient in Microsoft Excel; experiencewith Power BI is preferred but notrequired.

• Strong analytical skills with the ability to build reports and present findings clearly and effectively.

• Access to Microsoft Teams with video capabilities.

• Willing to travel up to 10% toobserveplant processes and gather insights.

Preferred Knowledge Skills and Abilities

• Interestin commercial strategy product management or market analysis.

• Familiarity with data visualization tools (e.g. Power BI Tableau).

• Demonstrated ability to work collaboratively in a hybrid environment.

Education & Certifications

• Currently pursuing or recentlycompleteda degree in Project Management Process Improvement Hospitality Business Development Corporate Communications or Business Administration.

Travel & Working Environment

• Remote or Hybrid opportunity with occasional travel

• A professional dynamic and supportive virtual environment fostering growth and development.