Customer Experience (CX) Customer Care, Ford Energy

We made history and now we work to transform the future for our customers our communities and our families. Youll see your work on the road every day helping people move freely and pursue their dreams. At Ford you can build more than vehicles. Come build what matters.

Ford Energy is a newly formed wholly-owned subsidiary of Ford Motor Company dedicated to accelerating U.S. energy independence. Leveraging Fords century of manufacturing excellence and world-class battery energy storage systems (BESS) technology Ford Energy designs manufactures and services grid-scale and commercial DC battery energy storage systems (BESS). Ford Energy is uniquely positioned to capture the growing demand for reliable US-built energy storage systems. We are not just building batteries; we are building the infrastructure for the next generation of the American grid.

Why Ford Energy

At Ford Energy you have the backing of an industrial manufacturing powerhouse with the agility of a dedicated energy startup offering industry-leading technology. We offer a competitive compensation package including performance-based bonuses Ford vehicle discounts and the opportunity to shape the energy strategy of one of the worlds most iconic brands.

In this position...

We areseekinga polished and organizedCustomerExperienceLeadto join ourcommunications andmarketing team. You will serve as the architect of memorableexperiences for prospective and existing Ford Energy customersbuilding trust and deepening relationships through thoughtfully curatedinteractionsthat reflect the caliber of the FordEnergybrand.

The ideal candidate has a proventrack recordin high-touch client relations withstrongattention to detail professionaletiquetteand communication resourcefulness to navigate a large complex parent organization and unlock unique Ford assetsin service ofFord Energys marketing andsales also leadFord Energys merchandisestrategy development and execution requiring vendorand budgetmanagement and a sharp eye for brand-consistent product design. This position willreport to the Ford Energy Marketing Manager andpartner closely with the Ford Energysales team.

What youll do...

Experience design and coordination: Plan personalize and execute customer-facing experiences that build lasting relationships with prospective and current customers.
Curated gifts: Source and deliver on-brand gifts and amenities for key contacts tracking preferences to ensure every interaction feels considered and genuine.
Merchandise: Own the development and execution of Ford Energys merchandise program from concept through delivery.
Sales team partnership: Collaborate closely with the Ford Energy sales team to align customer experiences and merchandise with account priorities and key relationship-building milestones in the sales cycle.
Cross-functional navigation: Work through Fords broader corporate structure to secure access to experiences venues and resources that can support Ford Energys customer engagement goals.
Relationship intelligence: Maintain records of customer preferences relationship history and past experiences to ensure continuity and consistency across every engagement.
Concierge-level communication: Serve as a polished responsive point of contact for customer experience logistics with well-developed professional etiquette at every touchpoint.
Vendor management: Identify negotiate with and manage merchandise and experience vendors to ensure detail-perfect and cost-effective execution.
Budget stewardship: Track and manage budgets for customer experiences gifting and merchandise ensuring smart use of resources.

Youll have...
Client-facing expertise: 5 years of experience in high-touch client relations ideally supporting corporate or B2B relationships.
Education: Bachelors degree in marketing communications business hospitality or related field.

Even better youll have...
A natural relationship-builder with warmth poise and creativity who treats every customer interaction as an opportunity to leave a lasting impression of the Ford Energy brand.
Merchandise/product experience: Experience developing sourcing or managing branded merchandise or promotional products including working directly with vendors on specifications production and delivery.
Event planning: Track record of organizing seamless events including site selection booking and vendor management and day-of coordination.
Impeccable communication: Exceptional written and verbal communication skills with professional etiquette suitable for engaging senior executives and high-value customers.

Agentic optimization: Experience building AI-native workflows
Extreme attention to detail: A demonstrated ability to anticipate needs catch small details others miss and execute under pressure.
Organizational navigation: Comfort and creativity in working through a large complex corporate structure to identify and secure resources approvals and access across business units.
Discretion and professionalism: Ability to represent the Ford Energy and Ford brand with polish and confidence exercising sound judgment and discretion with high-profile customers.
Project and vendor management: Strong organizational skills to manage multiple concurrent experiences merchandise projects vendors and timelines without dropping details.

Leadership Attributes
Visionary strategic thinker able to navigate rapidly evolving global energy storage markets.

Location & Travel
This position is based in Dearborn Michigan with domestic travel required to support customer experiences (up to 20%).


Why Ford Energy
At Ford Energy you have the backing of an industrial manufacturing powerhouse with the agility of a dedicated energy startup offering industry-leading technology. We offer a competitive compensation package including performance-based bonuses Ford vehicle discounts and the opportunity to shape the energy strategy of one of the worlds most iconic brands.

You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!

As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:
Immediate medical dental vision and prescription drug coverage
Flexible family care days paid parental leave new parent ramp-up programs subsidized back-up child care and more
Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more
Vehicle discount program for employees family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays including the week between Christmas and New Years Day
Paid time off and the option to purchase additional vacation time.

This position is a salary grade 6 and ranges from $85400-$143200. This position is a salary grade 7 and ranges from $99600-$166600. This position is a salary grade 8 and ranges from $99100-$166200.
Final determination of salary grade will be based on candidates skills and experience and base salary will be set within the applicable range according to job scope responsibility and competitive market value.

For more information on salary and benefits click here: sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran the United States if you need a reasonable accommodation for the online application process due to a disability please call 1-.

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Company: As Ford establishes a wholly owned subsidiary focused on Battery Energy Storage Systems this role will initially be employed by Ford and is expected to transition to the subsidiary within one year.

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