Customer Experience Coordinator

At Revolution Foods we believe every child deserves access to fresh high-quality meals that support their health learning and success. Making that happen every day takes more than great food; it takes a team behind the scenes making sure every order delivery change and customer request comes together seamlessly.

Thats where our Customer Experience Coordinators (CXCs) come in.

Think of the CXC as the air traffic controller of our daily customer experience. Youll be at the center of the action connecting schools Account Managers Operations Warehouse teams and other internal partners to keep meal service running smoothly. No two days are exactly alike so this is a great role for someone who enjoys solving problems staying organized communicating with people and keeping a lot of moving pieces on track.

What Youll Do

• Keep a close eye on daily school meal orders checking for accuracy participation trends menu alignment delivery requirements bulk quantities and OVS (Offer vs. Serve) guidelines.
• Make real-time order adjustments when attendance changes special events pop up or schools need something differentand make sure those changes get communicated to the right teams.
• Be the go-to internal partner for our Account Managers while theyre out supporting schools in the field.
• Jump in when things dont go according to plan coordinating with schools Operations Warehouse and other teams to resolve missed deliveries shortages temperature concerns substitutions and other service issues quickly.
• Build strong relationships with school partners through friendly responsive and empathetic communication by phone email text chat and our online portal.
• Own the follow-through. When an issue happens youll help make sure its tracked resolved communicated and closed outnot simply passed along.
• Coordinate special requests including alternate delivery windows menu substitutions program changes and other school-specific needs.
• Keep order changes delivery exceptions customer conversations and service issues accurately documented so our teams have reliable information and we stay audit-ready.
• Spot patterns in customer feedback and recurring service issues and bring those insights forward so the CX team can improve the overall customer experience.
• Help bring new customers onboard by entering account information setting up ordering and delivery details coordinating documentation and helping ensure schools are ready for a successful launch.
• Support Account Managers with the behind-the-scenes work that keeps customer relationships strong including QBR materials business reviews renewal proposals reports presentations and customer documentation.
• Compile weekly service metrics trends and customer insights to help the team understand whats working where we can improve and where customers may need additional support.
• Participate in CX planning meetings Account Manager debriefs and weekly service alignment conversations bringing your perspective and ideas to the table.

Skills & Experience Required

• 3-5yearsof experience in customer service customer operations account support order management or a similar coordination-focused role.
• Strong organizational skills and attention to detail with the ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to troubleshoot issues quickly make sound decisions and follow through to resolution.
• Strong written and verbal communication skills with the ability to work effectively across customers and internal teams.
• Comfortable working with order-management systems spreadsheets and other business technology; proficiency with Microsoft Office/Google Workspace.
• Ability to analyze order and participation information identify discrepancies or trends and take appropriate action.
• Strong sense of ownership and urgency particularly when managing time-sensitive customer or operational issues.
• Experience in foodservice school nutrition K12 logistics distribution or another high-volume service environment is preferred.
• Knowledge of school meal programs is a plus.

Hourly Range: $22.00 - $28.00 p/h

Hours: 8 am - 4.30 pm

Required Experience:

IC