Customer Experience Associate (Hybrid)
Job Location:
Portage, WI - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
What you will do:
The Customer Experience Associate role offers a unique opportunity to gain broad exposure across the IVS division while supporting key initiatives in medical education consultant engagement and professional society partnerships. The position will help coordinate educational programs manage consultant relationships and contracting activities and support industry events such as trade shows workshops cadaver labs and symposiums. Working closely with cross-functional partners including marketing sales compliance legal and R&D teams the associate will play an important role in delivering a seamless customer experience.
Build and maintain effective relationships across sales marketing Medical Education Customer Experience and other cross-functional stakeholders.
Demonstrate strong product procedural and competitive landscape knowledge to support business and customer engagement objectives.
Develop and enhance educational content and programs by leveraging healthcare professional (HCP) insights customer feedback and cross-functional collaboration.
Coordinate and support for Medical Education programs including logistics content delivery trade show support and exhibit management.
Apply expertise in Medical Education and Customer Experience strategies to provide input on workstreams adapt programs to customer needs and drive program effectiveness.
Define track and evaluate key performance metrics to measure program success and identify opportunities for improvement.
Support the consultant network including maintaining consultant relationships SharePoint sites dashboards invoices applications and accurate consultant profile information.
What you need
Bachelors degree required
Preferred
Medical device or healthcare industry experience
Demonstrated proficiency in Microsoft Office (Excel Word & PowerPoint)
United States of America Pay Ranges:
- USN: $59900 - $83300 USD Annual
View the U.S. work location and transparency guide to find the pay range for your location.
Travel Percentage: 30%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.Required Experience:
IC
About Company
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongsid ... View more
