As part of the Retail Business Support (RBS) Customer Excellence Team the Sales Experience Support Manager leads the delivery of a simple consistent customer-focused experience that supports retention and income growth. This role ensures key operational processes are fit for purpose consistently applied well documented and managed in line with bps legal and financial requirements to minimize risk. The role serves as the primary Fleet Sales collaborator for customer communications OneTA marketing coordination and ABS product changes and is the main franchise contact for deal updates freight rate changes and onboarding. Responsibilities include managing ABS location setup leading and developing the sales support team supporting Sales Account Managers maintaining pricing and customer data in ABS and administering customer contracts in Salesforce. The role also oversees the Fleet Maintenance Advisor team including CIR administration service-recovery data collection collaboration with Truck Service and HSSE program oversight system testing and S4 rebills. Additional accountabilities include managing departmental software such as Promiles coordinating team meetings and maintaining strong knowledge of customers business segments and the competitive landscape.
Education
Bachelors Degree Business Marketing Finance Operational Management (or related)
Experience
Minimum 10 years of experience in leading a team in Customer/Sales Operations Customer Service and Business Operations
Salesforce 2 years of experience
Experience with performance management and visualization tools i.e. Power BI.
Substantial customer engagement order 2 cash knowledge and business operational experience in B2B AND B2C
Experience with leading large programs and initiatives to successful outcomes
Strong commercial financial and sales competence
Strong application knowledge and experience in Digital and System advancements and transformations programs
A proven track record of success in improving customer experience operations and business performance
Experience working with multi-functional interested parties
Experience with Commercial contract management life cycle
Skills & Competencies
Strong leadership values behaviors and soft skills that care for inspire & motivate teams
Excellent interpersonal and influencing skills; ability to connect at all levels and across the organization.
Proven record of project management and/or coordination experience. Experience with Azure Dev Ops (ADO) a plus.
Possess resilience tenacity and the drive to see things to the end
Ability to quickly identify issues articulate solutions and solve complex problems
Strong comprehension of commercial contracts and contract life cycle management
Data driven with a strong financial and performance foundation.
Channel of trade and B2B offer knowledge
Advanced Microsoft Office skills specifically Excel and PowerPoint.
Knowledge of Power BI Tableau and Big Data Analytics a plus.
Experience with ERP Order to Cash operations and customer portals
Why join us At bp we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees lives that are meaningful so we offer benefits ( to enable your work to fit with your life. These benefits can include flexible working options a generous paid parental leave policy and excellent retirement benefits among others!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Travel Requirement:
Up to 10% travel should be expected with this role
Relocation Assistance:
This role is not eligible for relocation
Remote Type:
This position is a hybrid of office/remote working
Skills:
Account strategy and business planning Account strategy and business planning Agility core practices Business Acumen Category spend profiling Channel marketing activation Coaching Commercial performance Consultative selling skills customer and competitor understanding Customer Profitability Customer Segmentation Customer Value Proposition Decision Making Digital Fluency Internal alignment Leading through ambiguity Listening Managing strategic partnerships market Marketing strategy and programmes Mentoring Negotiating value Negotiation planning and preparation Offer and product knowledge 4 more
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status socioeconomic status neurodiversity/neurocognitive functioning veteran status or disability with an accessibility need may request an adjustment/accommodation related to bps recruiting process (e.g. accessing the job application completing required assessments participating in telephone screenings or interviews etc.). If you would like to request an adjustment/accommodation related to the recruitment processpleasecontact us.
Job Family Group: Sales GroupJob Description: As part of the Retail Business Support (RBS) Customer Excellence Team the Sales Experience Support Manager leads the delivery of a simple consistent customer-focused experience that supports retention and income growth. This role ensures key operational ...
Job Family Group:
Sales Group
Job Description:
As part of the Retail Business Support (RBS) Customer Excellence Team the Sales Experience Support Manager leads the delivery of a simple consistent customer-focused experience that supports retention and income growth. This role ensures key operational processes are fit for purpose consistently applied well documented and managed in line with bps legal and financial requirements to minimize risk. The role serves as the primary Fleet Sales collaborator for customer communications OneTA marketing coordination and ABS product changes and is the main franchise contact for deal updates freight rate changes and onboarding. Responsibilities include managing ABS location setup leading and developing the sales support team supporting Sales Account Managers maintaining pricing and customer data in ABS and administering customer contracts in Salesforce. The role also oversees the Fleet Maintenance Advisor team including CIR administration service-recovery data collection collaboration with Truck Service and HSSE program oversight system testing and S4 rebills. Additional accountabilities include managing departmental software such as Promiles coordinating team meetings and maintaining strong knowledge of customers business segments and the competitive landscape.
Education
Bachelors Degree Business Marketing Finance Operational Management (or related)
Experience
Minimum 10 years of experience in leading a team in Customer/Sales Operations Customer Service and Business Operations
Salesforce 2 years of experience
Experience with performance management and visualization tools i.e. Power BI.
Substantial customer engagement order 2 cash knowledge and business operational experience in B2B AND B2C
Experience with leading large programs and initiatives to successful outcomes
Strong commercial financial and sales competence
Strong application knowledge and experience in Digital and System advancements and transformations programs
A proven track record of success in improving customer experience operations and business performance
Experience working with multi-functional interested parties
Experience with Commercial contract management life cycle
Skills & Competencies
Strong leadership values behaviors and soft skills that care for inspire & motivate teams
Excellent interpersonal and influencing skills; ability to connect at all levels and across the organization.
Proven record of project management and/or coordination experience. Experience with Azure Dev Ops (ADO) a plus.
Possess resilience tenacity and the drive to see things to the end
Ability to quickly identify issues articulate solutions and solve complex problems
Strong comprehension of commercial contracts and contract life cycle management
Data driven with a strong financial and performance foundation.
Channel of trade and B2B offer knowledge
Advanced Microsoft Office skills specifically Excel and PowerPoint.
Knowledge of Power BI Tableau and Big Data Analytics a plus.
Experience with ERP Order to Cash operations and customer portals
Why join us At bp we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees lives that are meaningful so we offer benefits ( to enable your work to fit with your life. These benefits can include flexible working options a generous paid parental leave policy and excellent retirement benefits among others!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Travel Requirement:
Up to 10% travel should be expected with this role
Relocation Assistance:
This role is not eligible for relocation
Remote Type:
This position is a hybrid of office/remote working
Skills:
Account strategy and business planning Account strategy and business planning Agility core practices Business Acumen Category spend profiling Channel marketing activation Coaching Commercial performance Consultative selling skills customer and competitor understanding Customer Profitability Customer Segmentation Customer Value Proposition Decision Making Digital Fluency Internal alignment Leading through ambiguity Listening Managing strategic partnerships market Marketing strategy and programmes Mentoring Negotiating value Negotiation planning and preparation Offer and product knowledge 4 more
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status socioeconomic status neurodiversity/neurocognitive functioning veteran status or disability with an accessibility need may request an adjustment/accommodation related to bps recruiting process (e.g. accessing the job application completing required assessments participating in telephone screenings or interviews etc.). If you would like to request an adjustment/accommodation related to the recruitment processpleasecontact us.
Para começar, gostaríamos de te fazer um convite: Vem valorizar a vida com a gente! É isso que nos move todo dia. É isso que fazemos juntos. A BP – A Beneficência Portuguesa de São Paulo tem uma linda trajetória de mais de 160 anos, marcada por transformações que trazem cada vez mais
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