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Customer Excellence Business Partner West
Job Location:
Job Location:
Phoenix, AZ - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
23 May 2026 (30+ days ago)
Posted:
Application Deadline:
20 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
At Daniels were committed to delivering on our promises to customers at every touchpoint. As a Customer Excellence Business Partner you will play a critical role in owning and protecting the customer experience across your regionensuring issues are resolved relationships are strong and service consistently meets our standards.
This is a highly collaborative fast-paced role where your ability to anticipate risks influence outcomes and follow through will directly impact customer retention and satisfaction.
This position is primarily remote but will require 30% travel to our facilities within our Western region.
What you will do
- Own the end-to-end customer experience across your region ensuring issues are resolved and customers stay informed
- Drive resolution of service issues by coordinating cross-functional teams and maintaining accountability
- Monitor account health identify risks early and proactively intervene to protect retention
- Build and manage relationships with key accounts leading service reviews and follow-ups
- Partner with Business Unit Customer Service teams to improve processes capability and performance
- Support customer communication during high-impact issues ensuring clarity and consistency
- Analyze trends in customer feedback and performance delivering actionable insights to leadership
What we are looking for
- 5 years of experience in customer service operations with leadership or senior-level responsibility
- Proven ability to influence and drive outcomes without direct authority
- Strong communication skills with confidence in customer-facing situations
- Experience working in fast-paced cross-functional environments with shifting priorities
- Ability to analyze data identify trends and translate insights into actionBackground in logistics healthcare or regulated industries preferred
- High proficiency in Salesforce and Microsoft Office tools
- Must have the capability to travel 30% of the time within the Western US region
Why work for us
- Essential and stable industry As a critical partner to healthcare Daniels Health offers year-round job security in a recession-resistant field
- Mission-driven work Make a meaningful impact by supporting safer more sustainable medical waste management
- Strong safety culture We prioritize your well-being with enhanced PPE protocols and a commitment to workplace safety
- Growth opportunities Be part of a company that invests in its people and promotes from within
- Comprehensive benefits Enjoy medical dental and vision coverage starting on Day One plus additional wellness and insurance options
- Supportive team environment Join a collaborative values-driven culture where your contributions are recognized and respected
$59294 - $79311 a year
If youre looking for a stable mission-driven role where your leadership makes a real impact wed love to hear from you. At Daniels Health youll be part of a team that values safety innovation and people.Apply todayand take the next step in your career with a company thats transforming healthcare waste management for good.
Who are we
We are a healthcare service company providing safety systems and medical waste collection for hospitals medical centers surgical centers nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.
Daniels Health & Sharpsmart is an equal opportunity accordance with anti-discrimination law it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race color religion sex age national origin disability status protected veteran status or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.
Daniels Health conducts background checks and drug testing as part of the postoffer hiring process.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
About Company
At Daniels Health, we've provided medical waste management and disposal services for over 20 years and proudly hold the highest NPS scores in the industry.
