Customer Engineering Architect

Description

As a Customer Engineering Architect you will be at the forefront of designing and implementing next-generation accelerated computing and AI solutions on Oracle Cloud Infrastructure (OCI). You will engage directly with customers ranging from emerging AI startups to Fortune 500 enterprises helping them architect and deploy complex HPC and GPU clusters AI platforms and intelligent agentic solutions across proof-of-concept and production environments.

This highly visible and influential role combines deep technical expertise with a consultative approach to pre-sales technical consulting solution engineering and AI transformation strategy. You will play a critical role in supporting OCI strategic customers by optimizing infrastructure for performance reliability scalability and cost-effectiveness.

You will also help mature customer relationships by establishing strong partnerships with strategic customers and peers across addition you will develop and implement new processes that may have OCI-wide impact contributing to Oracles strategic vision for cloud and AI adoption.

#LI-ES2

Responsibilities

• Work directly with strategic customers and partners across industry verticals to onboard integrate and optimize solutions on Oracle Cloud Infrastructure.
• Architect and deploy large-scale GPU HPC and AI infrastructure on OCI using tools such as Terraform Ansible Slurm Kubernetes and other automation frameworks.
• Build automated solutions for cluster provisioning software deployment infrastructure as code performance monitoring and capacity planning.
• Collaborate with Oracles largest enterprise customers to define tailor and validate solutions that meet high-performance computing AI and accelerated computing requirements.
• Support LLM-based applications agentic AI systems and robotic AI platforms from architecture and design through deployment and production readiness.
• Act as a trusted technical advisor to customers partners Oracle sales teams support teams and engineering organizations.
• Own and promote architecture best practices across customer environments and internal Oracle teams.
• Identify document and communicate technical risks design gaps dependencies and potential customer-impacting issues.
• Author SME-level technical collateral reference architectures deployment guides and implementation patterns to enable repeatable customer solutions.
• Partner with OCI engineering teams to influence product direction validate new features and integrate new OCI services into customer-ready solutions.
• Troubleshoot infrastructure performance scalability reliability and availability issues; implement mitigations to reduce risk and minimize downtime.
• Participate in service-impacting incidents drive rapid remediation own root cause analysis and ensure corrective actions are completed.
• Serve as a technical escalation path for support teams requiring direct customer engagement.
• Define and improve processes procedures and change-management practices to reduce operational risk for strategic customers.
• Act as the strategic customer technical advocate when working with engineering teams to improve OCI reliability usability and operational readiness.
• Stay current on emerging cloud AI GPU HPC and infrastructure technologies; evaluate their relevance to OCI customer architectures and internal workflows.
• Document infrastructure designs configurations operational procedures and lessons learned to support knowledge sharing maintainability and repeatability.

Qualifications:

• Experience in scripting and automation using tools like Python Ansible Terraform and/or Kubernetes.
• Solid understanding of cloud foundations networking concepts security principles and best practices.
• Strong communication and collaboration skills with the ability to work effectively in cross-functional teams and convey technical concepts to non-technical stakeholders.
• Excellent problem-solving skills with the ability to troubleshoot complex issues and drive resolution in a fast-paced environment.
• Strong documentation skills with experience documenting infrastructure designs configurations procedures and troubleshooting steps to facilitate knowledge sharing ensure maintainability and enhance team collaboration.
• 5 years of experience in Architecture Operations and/or System Engineering
• Recent technical experience designing and/or deploying infrastructure and high-performance computing (including GPU technology) or at least one major public cloud (AWS GCP Azure OCI).Muti-Cloud Management exposure is an added advantage.
• Linux skills with hands-on experience in Oracle Linux/RHEL/CentOS Ubuntu and Debian distributions including system administration package management shell scripting and performance optimization.

Preferred Qualifications

• Proficiency in at least one of the programming languages such as Python Rust Go Java or Scala
• Demonstrated ability in writing as indicated by publications of blogs white-papers or other technical collateral and presenting to technical and business audiences.
• You must be able to demonstrate a track record of improving customer service uptime or satisfaction.
• At least 5 years experience consulting/interacting with customers including architects C level etc.
• Familiarity with DevOps practices and tools for continuous integration deployment and monitoring (e.g. Jenkins GitLab CI/CD Prometheus).
• Strong experience with High-Performance Computing knowledge of GPU technology

Qualifications
Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements such as immunization/occupational health mandates and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $114600 to $234600 per annum. May be eligible for bonus equity and compensation deferral.


Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge skills experience market conditions and locations as well as reflect Oracles differing products industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical dental and vision insurance including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC4