Customer Engagement Specialist

Wage $17.48-$19.42 per hour

WHY JOIN THE TEAM

• Comprehensive Benefits: Health dental vision life insurance 401(k) vacation and sick leave for eligible team members.Some benefits have waiting periods (e.g. vacation accrual 401(k).
• Perks & Discounts: Team member perks and 10% off groceries.
• Career Growth: Opportunities for advancement within the company.
• Daily Pay: Access earned wages more frequently.

JOB SUMMARY

The primary responsibilities of the Customer Engagement Specialist position are to prevent merchandise loss and theft through observing and monitoring shoppers assisting the Loss Prevention Specialist with the prosecution of shoplifters and evaluating security concerns through routine store walks and inspections.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Observe shoppers to prevent the theft of store merchandise. This can be done by walking the store observing behaviors and interacting with shoppers to discourage and prevent theft.
• Acknowledge shoppers in a friendly manner as they enter and exit the store by:
• Maneuvering in the stores entry and exit areas
• Politely ask shoppers to see their receipt for non-bagged items and direct guests to registers when non-bagged items are observed
• Answer guests questions concerning the location of items or sections within the store
• Collaborate with store leadership and law enforcement to report or investigate crimes
• Report incidents to the Loss Prevention Team Lead and/or Store Director
• Maintain documentation or reports on Asset Protection-related incidents or investigations
• Report safety concerns to the Loss Prevention Team Lead and/or Store Director
• Identify and report safety concerns to store leadership to maintain a safe shopping and working environment
• Comply with corporate policies and promote/follow company initiatives
• Maintain flexibility to work any shift
• Must be able to perform the essential functions of this position with or without reasonable accommodation

POSITION REQUIREMENTS

• To be effective at this job Asset Protection team members should be detail-oriented team players with strong leadership and decision-making skills. Strong verbal and written communication skills are essential as they must fill out reports interact with team members guests and speak with the police.
• Education/Training: High School Diploma some college preferred.
• Possess a knowledge of observation in the areas of shopping patterns workplace safety and surveillance
• Experience: Previous loss prevention or security-related job history with a retail background is a plus.
• Skills/Knowledge: Knowledge of retail computer systems MS Word and Excel is a plus.
• Ability and willingness to work flexible hours including evenings weekends and holidays to meet the needs of the business.

This list of duties responsibilities and position requirements is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary.

PHYSICAL/SENSORY DEMANDS

Ability to stand for an extended period. Able to lift 40 pounds frequently. Move and handle boxes of merchandise and fixtures throughout the store to conduct audits and safety inspections which entails lifting and performing all functions as set forth.

Associated Food Stores is an equal opportunity prohibit unlawful discrimination against applicants or employees based on race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other status protected by applicable federal state or local laws.

Required Experience:

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