Customer Enablement Specialist | Fully Remote US

Hirevue is the global leader in video interviewing assessments and AI-driven hiring solutions trusted by global enterprise organizations to transform how they find assess and hire talent. Our customers are sophisticated high-stakes and deeply invested in getting the most from our platform and we are equally invested in them.
Lets be direct about what this role is and isnt. This is not a content-build role. We are not looking for someone to record tutorial videos and write knowledge base articles. We are looking for someone who thinks in systems builds in AI and designs enablement the way modern technology should work: intelligent automated scalable and deeply human in its impact.

The Customer Enablement Specialist will build Hirevues customer enablement function using an AI-first agent-driven approach - creating automated workflows intelligent touchpoints and self-serve experiences that meet customers where they are and move them forward. Youll also engage directly with customers and support the strategic programs that anchor our most important relationships.

This is not a support or service delivery role. Where other teams focus on implementation issue resolution and operational execution this person focuses on what comes after: driving adoption deepening product value and building systems that make customers genuinely successful at scale.

You will work directly with the Chief Evangelist across Customer Success Solution Architecture and Renewals. What you build will be seen used and valued  by customers and by Hirevue.

WHAT YOULL DO

AI-First Customer Enablement

• Design and build Hirevues customer enablement function using an agent-based automated approach
• Build AI-powered workflows that deliver education guidance and nudges to the right customers at the right moment in their journey
• Create intelligent self-serve experiences that feel personal at scale so customers get what they need without waiting for a human to show up
• Partner with Product PS CS and Solution Architecture to translate platform capabilities into enablement systems that drive measurable adoption
• Continuously test iterate and improve treating enablement like a product not a project

Direct Customer Engagement

• Show up directly for customers - delivering sessions facilitating conversations and being the kind of expert customers trust and come back to
• Be a proactive point of contact across our broader customer base reaching out before customers know they need you
• Identify adoption signals risk indicators and expansion opportunities
• Represent Hirevue with warmth and expertise in every interaction from a first-time product question to a strategic conversation with a senior stakeholder

Customer Programs Support

• Program Manage Hirevues Customer Advisory Board (CAB) and Executive Sponsor Program
• Sustain connections with key customers between formal touchpoints keeping relationships warm and meaningful
• Support the Chief Evangelist in preparing for and executing senior customer engagements bringing continuity and context to every interaction
• Keep strategic programs running smoothly because the best customer experiences dont happen by accident

Qualifications :

WHAT WERE LOOKING FOR

The right person for this role is technically fluent and customer-obsessed in equal measure. You are early in your career but think like a builder.  You have opinions about AI tools automation workflows and how technology should serve people. You are equally at home designing an agent-based workflow as you are delivering a training session to a room full of HR leaders.

• You build with AI. You know your way around AI tools agent frameworks and automation platforms - and youre energized by applying them to real customer problems not just experimenting for its own sake.
• You think in systems. You dont see a customer education problem and think Ill write a guide. You think how do I design this so it scales adapts and works without me in the room.
• You are energized by customers. Getting on a call delivering a training facilitating a conversation -  this is where you do your best work not something you tolerate between building sessions.
• You are proactive by nature. You dont wait for customers to raise their hand. You design systems that get there first and you show up personally when it matters.
• You communicate with confidence and warmth. You can explain a complex AI workflow to a non-technical HR leader and make it feel simple. Range matters here.
• You are a builder. The greenfield nature of this role excites you. You dont need a playbook handed to you - you write it automate it and improve it.
• You are comfortable with ambiguity. This role will evolve. Youll help shape what it becomes and youll be better for it.

BACKGROUND THAT TRANSLATES WELL
We are open to candidates from a range of backgrounds. What unites strong candidates is technical fluency customer orientation and a builders mindset. These profiles tend to thrive:

• TA technology HR tech implementation or HR tech consulting - you know how these tools work and how practitioners actually use them
• Sales or CS enablement with hands-on experience building automated workflows and AI-powered content delivery
• RevOps or customer operations with a strong customer-facing component and a habit of building systems instead of just running them
• Early-career generalists who have taught themselves to build with AI tools and happened to land in a customer-facing or consulting role
• Solution Architecture or pre-sales professionals drawn to the post-sale world and excited to build the infrastructure that makes customers successful

Additional Information :

Why This Role

• You will build something that doesnt exist. This function is greenfield. What you design and build will define how Hirevues customers experience enablement for years.
• AI-first from day one. You wont be asked to retrofit AI into an existing program. Youll design the program with AI at the center a rare opportunity.
• Direct access and visibility. Reporting to the Chief Evangelist youll see how enterprise customer strategy is shaped and have a seat at the table where it happens.
• Customers will know your name. This isnt a behind-the-scenes role. Youll build real relationships with real people at some of the worlds most recognized companies.
• A mission worth showing up for. Hirevue is changing how organizations hire making it faster fairer and more human. Youll help the customers driving that change feel supported every step of the way.

Why Hirevue

All team members at Hirevue are expected to embody our core values which are the H.E.A.R.T. of Hirevue. They are: Hero for our Customers Enjoy the Journey Always do the Right Thing Reach Forwards and Take Action and Go. 

This position is a work-from-home role. The individual in this role must be able to work from home in an environment free from distractions where they can attend virtual video meetings.

Hirevue takes security seriously and has measures in place to protect work-related data in a remote setting. Our organization has implemented a BYOD (Bring Your Own Device) policy HireVue uses Google User Enrollment which ensures personal apps and data are kept separate from work apps and data should you choose to use your personal device for work purposes. HireVue can manage only the work-related aspects of the device ensuring privacy for personal data.

Hirevue is committed to equal treatment and opportunity in all aspects of recruitment selection and employment. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other category protected under the law. HireVue is an equal opportunity employer; committed to a community of inclusion and an environment free from discrimination harassment and retaliation. All your information will be kept confidential according to EEO guidelines.

Hirevue is NOT currently hiring in:

AK HI IA ME MS NM or WV.

#remote-us

Remote Work :

Yes

Employment Type :

Full-time