Customer Data & Analytics Lead

About the Role

Global X is seeking a dynamic and experienced individual to join our team as an AVP Customer Data and Analytics Lead. This is a role that will be instrumental in driving the delivery of actionable insights to the firm as its commercial audiences expand. The successful candidate will have a proven track record in building and leading marketing and analytics capabilities as well as integrating siloed data/analytics sources to unlock commercial value across distribution functions.

Key Responsibilities

Building & Scaling the Analytics Function

• Establish and scale a centralized customer analytics and intelligence function defining standards ways of working and governance to ensure consistency quality and scalability.

• Design the foundational capabilities team structure and operating model needed to support evolving business needs.

• Partner closely with marketing distribution and leadership to embed analytics into planning prioritization and decision-making ensuring insights drive measurable business outcomes.

Insights Leadership

• Lead conversations and presentations with C-level executives.

• Oversee insights collection analysis and dissemination across regions and business units.

• Ensure data integrity accuracy and relevance in reporting.

Delivering Actionable Insights

• Translate complex data into clear actionable insights for leadership and stakeholders.

• Support strategic decision-making with timely and relevant insights.

• Drive continuous improvement and innovation in analytics processes.

• Facilitate cross-functional collaboration to leverage data and insights.

• Develop and maintain a robust insight reporting framework.

• Identify emerging trends opportunities and risks through proactive analysis.

• Translate marketing advertising and CX goals into actionable data strategies advising on segmentation personalization and activation to improve targeting ROI measurement and customer experience

• Enable sales with quality leads and distribution clarity within CRM

Qualifications

• 6 years of experience in a senior insights or analytics role preferably within a global organization

• Proven expertise in leading and integrating siloed analytics programs into a cohesive insights function.

• Strong analytical skills with the ability to interpret complex data and translate it into actionable recommendations.

• Exceptional communication and presentation skills with the ability to influence and engage senior stakeholders.

• Experience in developing and implementing insights strategies that drive business growth and performance.

• Proficiency in data analytics tools and platforms (e.g. Sigma SQL Python R Tableau Power BI).

• Salesforce Data Warehouse Customer data platform (CDP) and other marketing analytics platforms and BI tools

• Strong understanding of data governance privacy and compliance considerations.

Global X does not accept unsolicited resumes or candidate profiles from recruitment agencies search firms or third-party recruiters.

Compensation & Benefits

Global X offers a competitive total compensation package including base salary annual performance bonus and a comprehensive benefits program:

• Competitive base salary with annual performance-based bonus

• Comprehensive medical dental and vision insurance

• 401(k) retirement plan with company matching

• Generous paid time off and company holidays

• Professional development and continuing education opportunities

• Hybrid work flexibility

• Life and disability insurance

• Wellness programs and employee assistance program (EAP)

About Global X

Global X was founded in 2008. For more than fifteen years our mission has been empowering investors with unexplored and intelligent solutions. Our product lineup features a wide range of ETF strategies and $78.1 billion in assets under management. While we are distinguished for our Thematic Growth Income and International Access ETFs we also offer Core and other funds to suit a wide range of investment objectives. Explore our ETFs research and insights and more at.

Global X is a member of Mirae Asset Financial Group (Mirae Asset) a global leader in financial services with $803 billion in assets under management worldwide. Mirae Asset has an extensive global ETF platform ranging across the U.S. Australia Brazil Canada Colombia Europe Hong Kong India Japan Korea and Vietnam.