Customer Contract Admin Analyst Onsite

Position : Customer Contract Admin Analyst

Location : Franklin Lakes NJ

Duration : 12 Months

Total Hours/week : 40.00

1^st Shift

Client : Medical Devices Company

Job Category : Finance/Accounting

Employment Type : Contract on W2 (Need US Citizens or GC Holders or GC EAD or OPT or EAD or CPT

On site

Hourly Rate: $38

JOB DESCRIPTION

Essential Responsibilities

• Support all aspects of the distributor chargeback and sales trace process including submissions resubmissions denial dispositions dispute resolution chargeback settlements and customer-related sales tracing errors.
• Analyze and resolve chargeback price variance contract membership and central membership error types in accordance with applicable OLAs SLAs policies procedures and business guidelines.
• Maintain accurate customer master data customer cross references GPO membership records and central membership alignment to support pricing accuracy and reduce financial risk.
• Perform customer and GPO member management activities including eligibility auditing roster additions changes deletions migrations transitions and updates based on policy and customer designation.
• Drive automation process standardization governance and best practices across Contract Operations to increase efficiency consistency data integrity and customer experience.
• Leverage tools and systems including SAP Vistex JDE TAHITI MS Access SQL Server Excel Power BI Qlik Python and BOT capabilities to streamline and simplify operations.
• Maintain training materials desktop procedures and process documentation to support team effectiveness knowledge sharing and operational continuity.
• Communicate effectively with internal and external stakeholders to coordinate dispute information follow up on open issues and ensure timely resolution of customer distributor and contract discrepancies.

Qualifications

• Bachelors degree preferred or equivalent relevant experience with 13 years of experience or demonstrated knowledge in chargebacks pricing claims membership management contract operations contracting technologies automation analytics master data management IT development or continuous improvement activities.
• Strong technical skills with applications and platforms such as SAP Vistex JDE TAHITI MS Access SQL Server Excel Power BI Qlik Python ERP systems reporting tools and analytics solutions.
• Strong analytical and problem-solving skills with the ability to evaluate business drivers identify root causes and develop clear practical solution recommendations.
• Strong communication customer-centric organizational and stakeholder engagement skills with the ability to adapt to business needs while upholding company values.
• Innovative mindset with demonstrated ability to identify continuous improvement opportunities champion change support automation and drive process excellence.
• Ability to plan organize prioritize and manage a variable workload while meeting timelines and delivering accurate results.
• Self-motivated and able to work independently while contributing effectively in a team environment.