Customer Contact Specialist

Do you enjoy talking to people Are you energetic competitive and motivated by bonuses

We are looking for someone whose primary responsibility is contacting customers following up with internet leads answering inbound calls and scheduling appointments for our sales team.

This is not a high-pressure sales position. Your job is to build relationships provide exceptional customer service and help customers schedule their visit.

If youre someone who enjoys staying busy and talking with people all day this is a great opportunity.

• Make outbound calls to internet leads and previous customers
• Answer inbound calls professionally
• Follow up with customers through phone text and email
• Schedule appointments for our sales team
• Confirm appointments
• Respond quickly to new leads
• Update customer information in our CRM
• Build relationships with customers
• Meet daily call contact and appointment goals
• Work closely with the sales and management teams

We arent looking for someone with years of automotive experience.

Were looking for someone who:

• Loves talking with people
• Has a positive attitude
• Is dependable
• Enjoys working in a fast-paced environment
• Is coachable
• Is competitive
• Has strong communication skills
• Can stay organized
• Is comfortable spending most of the day on the phone
• Wants to earn performance bonuses

Previous call center customer service hospitality retail restaurant or phone sales experience is a huge plus.

Your day will primarily consist of:

• Calling new internet leads
• Following up with existing customers
• Answering incoming phone calls
• Sending personalized texts and emails
• Scheduling appointments
• Helping customers with questions
• Keeping detailed notes in our CRM

If you enjoy staying busy youll love this role.

• Competitive hourly pay
• Performance bonuses
• Paid training
• Career advancement opportunities
• Full-time position

Top performers consistently earn additional monthly bonuses based on appointments kept and overall performance.

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• 401(k)
• Paid Training
• Employee Discounts
• Advancement Opportunities

Were building one of the best customer experience teams in the automotive industry.

Youll receive structured training daily coaching and ongoing support to help you succeed. We promote from within whenever possible so this position can lead to opportunities in sales management or leadership.