Customer Complaint Specialist- 1st Shift

The Customer Complaint Specialist is responsible for ensuring timely tracking and investigation of customer complaints. This position reports directly to the Customer Complaint :Tracking and logging of complaint intakesMonitoring and trending of complaint dataConducting complaint investigationsReporting on complaint trends and driving resolution activitiesReporting escalated complaints to the Legal Department and appropriate regulatory bodies (as necessary)Communicating closed complaints to Customer ServiceQualifications:Must comply with GMP requirements; specific functions and documents will be discussed in GMP and on the job trainingStrong computer knowledge with Microsoft Office is requiredProject Management skills are requiredMust have excellent verbal written and interpersonal communication be organized and able to keep recordsExperience in R&D Quality or Production in the Dietary Supplement Food or Pharmaceutical Industry is a plusExperience with FDA GMP regulated industries a plusMust be able to lift 50lbsWork environment may be exposed to powders chemicals and allergens (peanuts tree nuts milk dairy eggs wheat gluten soy fish and shellfish).Ability to work in a physically challenging environment including bending twisting and standing for up to 8 hours is this something you would be comfortable withWe proudly offer: Medical Dental Vision 401K with Company Match Pet insurance and more!We reward the hard work of our team members with fun and exciting company events Summer Picnic Festive Packages Holiday Celebrations and associate referral bonuses!Founded in 2011 Piping Rock Health Products has gone on to win Long Islands Top Workplaces Award 6 years in a row & securing the spot as Top Supplement Manufacturing Company 2024 by Food Business Review! Supported by a group of vitamin visionaries with over 40 years of industry experience and a carefully curated team of talented associates. Piping Rock is a global vitamin and supplement manufacturer with an unwavering commitment to creating quality wellness products. We believe that family always comes first and that the dedication of our associates is the key ingredient to our are a drug free workplace regulated by the FDA required to follow Federal Guidelines; therefore in order to start as well as maintain employment you must be able to successfully clear drug screening processes which include testing for all illegal substances per Federal Rock Health Products INC is an Equal Opportunity Employer.