Customer Care Specialist
Job Location:
Tinley Park, IL - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
About Us
At Graphicsland we operate & . Were a high-volume digital print production company specializing in stickers labels pouches and posters. Every week we process thousands of customer files making speed accuracy and clear communication vital.
The Role
Youll join our Customer Service team to help process orders chat with our awesome customers and find the best solutions when things dont go quite as planned. To thrive here youll need to be confident with computers and able to keep a friendly helpful tone no matter whats thrown your way.
Our customers reach out through phone chat and email so being able to quickly switch gears is a must. Youll also communicate with other departments via Slack to help make sure every order ships on time and looks amazing.
This role is fully remote (US only) Monday-Friday 7:00 am-3:30 pm CT
Starting Salary $47750
Key Responsibilities
- Talking with customers over the phone (because sometimes talking to a real person just feels better)
- Helping customers out in real time through our websites live chat
- Responding to emails about current orders future orders and everything in between
- Reaching out to customers when we need a little extra info about their order or design
- Collaborating with our Prepress team to make sure customer requests are clearly communicated and designs are good to go
- Working with our Production team when an order needs a tweak or two
- Reviewing and processing special orders that need extra attention to keep things on track
- Touching base with our Marketing team to stay up to date on current promos and deals
- Sharing helpful feedback with our IT team to improve our website and internal tools
Qualifications
- Have 2 years of customer service
- Have excellent written and verbal communication skills
- Type at least 45 wpm
- Be computer-savvy
- Have a growth mindset
- Possess a do it before it needs to be done attitude
- Emphasize teamwork
- Show empathy for customers and coworkers
- Zendesk experience is a plus
Benefits
- Fully remote work
- Paid holidays
- Generous PTO
- Profit-sharing bonus of up to 15% distributed quarterly
- 401k company match up to 4%
- Company T-shirts and other swag
- Free stickers of course!
- Charitable gift matching up to $250/yearly
- Health insurance options (insurance options include an HSA with a $1k company contribution)
- Dental and Vision Insurance
- Employee Assistance Program for employees and household family members
- Paid Parental Leave
Must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship of employment visas at this time. Due to state-specific regulations we are unable to hire candidates who reside in California or New Jersey at this time.
Graphicsland is an equal-opportunity employer. Graphicsland recruits employs trains compensates and promotes regardless of race color religion sex sexual orientation gender (including pregnancy childbirth and related medical conditions) gender identity national origin veteran disability status or other protected statuses as required by law.
Required Experience:
Manager
About Company
Interested in working with us? Check out our current open positions! Disclosures We are an equal opportunity employer, making all employment decisions based on business needs, job requirements, and individual qualifications, without regard to protected status (race, color, religion, e ... View more
