Customer Care Specialist Roofing and Construction

Customer Care Specialist Roofing & Construction $19.23$21.63/hr Kansas City MO

Full-Time In-Office Medical/Dental/Vision After 30 Days Bilingual a Plus

About Shamrock

Shamrock Roofing & Construction is a family-owned roofing and construction company headquartered in Kansas City operating since 1977. In the last few years our business has expanded rapidly throughout the Midwest with additional locations in Nebraska Iowa Oklahoma and Arkansas. This growth has allowed us to expand our team and offer more employment opportunities at home and in surrounding markets. Although weve grown exponentially we havent lost our family-owned business feel.

We are now looking to fill a Customer Care Specialist position. This role performs outbound calls to potential and current customers to provide updates and other relevant information on behalf of our sales specialists working closely with our sales team to ensure accurate effective and quality communication.

What Youll Do

• Make outgoing calls to current and/or potential customers to deliver important updates and communication throughout the course of their roofing claims or repairs
• Serve as Shamrocks professional representative in all customer communications by phone email and other channels
• Maintain strong knowledge of our roofing products and services to identify customer needs when communicating with them
• Document each call according to company and departmental policies and procedures
• Follow up with current and/or potential customers in a timely manner
• Apply a positive customer service attitude in every interaction and build strong rapport
• Communicate patiently professionally and effectively with internal and external customers
• Perform other duties as assigned

Compensation & Benefits

• Compensation: $19.23$21.63 per hour based on experience
• Full-time position MondayFriday 8:00 a.m.7:00 p.m. with a one-hour lunch break; Saturdays 9:00 a.m.12:00 p.m.
• Medical dental and vision insurance after 30 days of employment
• PTO accrual after 30 days of employment
• 401(k) eligibility after 6 months of employment
• All new hires are subject to a 90-day introductory period
• Bilingual candidates a plus!

As part of our hiring process we conduct one-way video interviews.

Requirements:

What Youll Bring

• 13 years of customer care or customer service representative experience
• Knowledge of spreadsheets (Shamrock uses Google Workspace)
• Excellent written and verbal communication skills
• Strong goal-setting and self-motivation
• Good problem-solving critical thinking and decision-making skills
• Exceptional organization time management and multitasking abilities
• Comfortable working with computers with access to a quiet work environment
• Keen attention to detail

Equal Opportunity Employer

Shamrock Roofing & Construction participates in the E-Verify Program for I-9 verification. Shamrock Roofing & Construction provides equal employment opportunities to all employees and applicants prohibiting discrimination based on race color religion sex national origin age disability sexual orientation and genetic information.