Customer Care Specialist

This role is a first point of contact for customers and distributors needing support with Fluke productsresolving inquiries directing users to resources and ensuring a smooth experience.

Were seeking someone who listens actively communicates clearly by phone and email and thrives in a fast-paced customer-focused environment. This is a job for someone that takes pride in providing top-notch support.

Please note: This position is required to be onsite and does not offer the option for remote or hybrid work.

Key Responsibilities:

• Develop a strong understanding of Fluke brands and internal support teams to ensure skilled and accurate call support and ticket transfers.
• Manage high-volume customer interactions via Five9 and CRM Dynamics averaging 75 calls and 30-50 emails daily.
• We Support distributors and end users with inquiries related to contracts quotes orders shipping and troubleshooting potential issues.
• Assist customers with navigating Flukes external website including tools like the Accessory Store Where to Buy manuals and service resources.
• Provide guidance on RMA procedures distributor stock rotation policies and basic service-related inquiries (e.g. calibration and repair quotes).
• Act as a resource for non-technical questions on products warranties and available services collaborating cross-functionally to resolve issues and support process alignment.

Requirements:

• Minimum of 1 year of experience in a high-volume call center with strong multitasking and system navigation skills.
• Excellent communicationboth written and verbal.
• Proficient in Microsoft Office (Word Excel Outlook Teams); Oracle experience a plus.
• Highly organized detail-oriented and dependable.
• Self-motivated and effective working independently or with a team.
• Consistent punctual attendance and comfort working at a computer for extended periods.