Customer Care Specialist

Improving the lives of those with chronic care diseases while providing solutions to our customers.

Looking for a new opportunity At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers here hard work has never been so satisfying.

**Please Note: This is a remote role; however candidates must reside within the Buckeye Surprise or Apache Junction AZ areas**

Essential Duties:

Under the general supervision of the Customer Care Supervisor a Customer Care Specialist is responsible for maintaining a positive helpful attitude and approach in providing excellent customer service to all customers which includes; patients clients referral sources physicians sales representatives and fellow coworkers.

Responsibilities:

• Answers incoming phone calls and faxes takes customers orders for durable medical and respiratory equipment repairs supplies and other miscellaneous items
• Maintains open communication with patients/clients and referral sources
• Responds to patient/client questions and problems
• Services walk in customers as needed
• Prepares intake gathers all necessary information about referral patient demographics contact person physician diagnosis discharge time and place item(s) requested
• Gathers all necessary documentation prior to delivery CMN Rx ABG Care Plan Auth etc.
• Verifies medical necessity with physician
• Verifies eligibility and coverage with Insurance and carrier according to guidelines or contract
• Verifies payer (with matrix) obtains authorization expiration date
• Verifies patient demographics and prior equipment usage with patient
• Informs patient of financial responsibilities: copay share of cost deductible etc.
• Enters data and each order (new or otherwise) in system accurately and in a timely manner
• Processes closet and on call orders as received
• Enters notes in appropriate areas of insurance general and authorizations in the computer system
• Process orders to shipping or dispatching for Technician or RT deliveries
• Remains knowledgeable on product and insurance coverage issues in order to inform patients of copays and other benefit information
• Attends all departmental meetings company meetings and in-services
• Reports to work daily and is ready to work at the scheduled start time
• Works Saturday assignment as needed or scheduled
• Performs any other duties that may be requested by supervisor or management
• Understand and adheres to all of SuperCare Health company policies
• To remain knowledgeable to date on all products guidelines and insurance coverage trends
• Maintain a professional safe and clean work environment.
• Understand and adheres to all of SuperCare Health company policies.
• Perform all other duties as assigned and required
• Must meet minimum of monthly goals
• Schedule- varying start times
• Fundamental Computer Skills

Education and or Work Experience Requirements:

• Experience with Medical Supply Company
• Knowledge of diagnosis and Medical terminology
• Excellent Customer Service skills
• Detail oriented
• Previous Management/Supervisor or Lead experience
• Proficiency in Microsoft Word Outlook and PowerPoint
• Experience in healthcare medical and/or HME industry (preferred)
• Be able to work on multiple tasks. Plan and prioritize actives to achieve results and meet deadlines
• Strong organizational skills and detail oriented
• Bilingual Spanish Preferred

Benefits:

• Medical
• Dental
• Vision
• Flexible Savings Account
• 401K
• Voluntary Life Insurance
• Observed Holidays: New Years Day Memorial Day July 4th Labor Day Thanksgiving Day Christmas Day.

Perks:

• Paid Training
• Paid Time Off
• Sick Time
• Growth Opportunities
• Employee Referral Reward Program
• Employee Discount Program
• Compensation dependent on experience & qualifications with a range of:
  CCS 1 $14.45-$22.21
  CCS 2 $15.30-24.10

Location:
3702 E. Roeser Rd. Ste. 7 Phoenix AZ 85040. Cross streets: 40th & Roeser

Any employment proposal is contingent upon satisfactory completion of: Background Check Reference Check(s) Driving Record (if applicable) Pre-employment Drug and TB Tests

What SuperCare Health is About

SuperCare Health is a comprehensive post- acute care respiratory services company focused on managing high-risk respiratory patients in their homes.

Today SuperCare health manages millions of lives annually with a growing team of more than 400 members and has one of the highest-rated satisfaction scores from both our customers and patients.

Our goal is to be the most trusted and preferred resource to manage high-risk post-acute respiratory patients through our high-touch clinical team and high-tech innovative solutions. Our end-to- end care solutions from the hospital to the home close gaps in care reduce costs of care and improve outcomes. Our in-home services include ventilation oxygen CPAP/BiPAP enteral nutrition pharmacy services and an expanding population health program.

We are uniquely structured to be a responsive and agile community provider yet we also possess the stability and effectiveness of a large enterprise. As a thriving business our chief focus is on what really matters: reducing hospital re-admissions optimizing outcomes and improving the lives of patients with chronic care diseases every day.

Connect With Us!

Company Website Business Hours - 8:30 AM 5:30 PM PST

LinkedIn Experience:

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