Enter a job title or keyword

Customer Care & Sales Associate

Good Feet Midwest

Job Location:

West Allis, WI - USA

Yearly Salary: USD 45000 - 75000

Posted: 11 July 2026 (30+ days ago)

Application Deadline: 8 October 2026

Vacancies: 1 Vacancy

Job Summary

Customer Care & Sales Associate
At Good Feet Midwest we believe everyone deserves to live life without limits caused by foot knee hip or back pain. As part of our mission we provide personally fitted arch supports that help customers find comfort balance and long-term relief. The Customer Care & Sales Associate plays a vital role in supporting that mission by serving as a trusted guide for our customers - ensuring they feel heard supported and confident in their journey to a healthier more active lifestyle.

This position is more than a call center role. Its about building meaningful connections restoring trust and creating solutions that empower people to get back to living the life they love.

After training this role has the potential to become a hybrid role. Bilingual applicants encouraged to apply!

Ideal candidates will have experience combining empathetic listening with consultative sales to help customers feel understood supported and confident in their next steps.Bilingual candidates are strongly encouraged to apply and are highly valued on our team.

Benefits:
At Good Feet Midwest we believe in caring for the whole employee and offer the following benefits:

Competitive salary and bonus structure
Average Pay: 45000.00-75000.00 based on an hourly rate commission and bonus.
Paid training and onboarding with continuous development programs
High-growth retailer with ample opportunities for advancement
Medical Dental and Vision insurance 1^stof the month after 30 days of employment
Competitive PTO program with several paid Holidays
401K with a company match
Exclusive Member Deals
Financial Wellness Program
Flexible Spending Accounts (FSA) for medical expenses and Dependent Care FSA
Voluntary Benefits including: Life Insurance and Accidental Death & Dismemberment (AD&D) Short-Term and Long-Term Disability coverage Critical Illness Insurance Hospital Indemnity Insurance Accident Insurance Legal Insurance (MetLaw) Whole Life Insurance with Long-Term Care Rider
Cancer Advocate Plus Program personalized cancer management and screening resources

Core Responsibilities:

Queue Call Handling

Manage inbound call queues with a focus on sales conversion retention and first-call resolution.
Provide personalized product recommendations and schedule in-store appointments to help customers get the support they need.
Serve as the first point of contact for questions about products services or procedures.
Contribute to the development of training materials scripts and SOPs.

Consumer Follow-Up

Conduct timely follow-up with customers after initial inquiries escalations or complaints.
Ensure concerns have been fully addressed and satisfaction has been restored.
Rebuild trust with at-risk or dissatisfied customers to strengthen retention.
Provide real-time peer support during or after customer interactions.

Lead Follow-Up & Sales Conversion

Engage warm leads via phone email or CRM to book in-store consultations to drive sales.
Apply consultative selling to educate prospects on how Good Feet supports can improve their daily lives.
Document and track all interactions in Salesforce and Appointedd.

Store Maintenance in Salesforce & Appointedd

Keep store information services and promotions current across platforms.
Ensure accurate scheduling and synchronization of appointments.
Monitor online reviews and questions responding with professionalism and empathy that reflects our brand voice.

Customer Issue Resolution & Dispute Management

Investigate and resolve customer complaints received through channels such as BBB Attorney General or corporate escalations.
Work cross-functionally with leadership and compliance to resolve high-impact concerns.
Document resolutions thoroughly in Salesforce.

Operational Support

Assist with daily call center workflow including escalations and shift coverage.
Track and report performance metrics to the Team Manager.
Promote a supportive and motivated team culture.
Recommend process improvements that enhance efficiency and customer experience.

Product & Process Expertise

Maintain deep knowledge of our products promotions and policies.
Guide customers through complex issues with patience and clarity.
Translate technical details into simple actionable steps that help customers feel supported.

Email Box Management

Monitor respond and escalate messages from the public inbox.
Ensure timely follow-up and accurate documentation of all correspondence.

Key Skills & Qualifications

Excellent communication and de-escalation skills.
Ability to navigate sensitive conversations with empathy and professionalism.
Strong knowledge of CRM platforms (Salesforce and Appointedd).
Highly organized detail-oriented and solution-focused.
Proven success in sales retention and or customer service.
Ability to multi-task while remaining calm under pressure.
Passionate about improving peoples quality of life through Good Feets mission.

Performance Indicators

Resolution of escalated complaints with restored customer trust.
Lead follow-up conversion rate into appointments and sales.
Retention of at-risk customers.
Quality and efficiency of call handling.
Accuracy of store updates in CRM systems.

Schedule & Availability
This is a fulltime position (40 hours per week). Work schedule will vary based on business needs. Candidates must be available MondayFriday between 8:00 a.m. and 7:00 p.m. Saturday from 7:00 a.m. to 5:00 p.m. and Sunday from 8:00 a.m. to 5:00 p.m.

At Good Feet Midwest your work directly impacts peoples health and happiness. By listening problem-solving and guiding customers toward lasting support solutions youll help them get back to the life they love.

Required Experience:

Manager

Apply Now