Customer Care Representative

Summary:

The Customer Specialist is responsible for a broad spectrum of customer service functions to fulfill customer needs and assure customer satisfaction.

Responsibilities:

• Assure the accurate and timely processing of customer transactions (orders RMAs quotes catalogues/sample requests and returns) to assure customer satisfaction.
• Gather customer information and identify products that meet customer needs; recommend potential products or services to management; generate sales leads.
• Provide technical customer service; educate customers on product features and benefits.
• Set-up and maintain customer files; maintain records of all sales activities.
• Resolve product or service problems; clarify complaints determine cause and identify solution expedite correction and follow-up to ensure resolution.
• Process product recalls.
• Sell products and services. Maximize promotions.
• Establish and maintain effective customer relations.
• Provide support to outside sales representatives.
• Serve as a member of the Customer Service team providing assistance and support as required.

Education & Experience:

• High school diploma or equivalent is required. Associate or bachelors degree preferred.
• 5 years of experience in a customer service customer focused role required

Requirements:

Demonstrate strong problem solving and analytical skills.

Strong communication and problem-solving skills

Experience with Microsoft Office suite of products Customer Master software

Experience with a Full-scale ERP system (SAP preferred)

Ability to prioritize and multitask.

Proactive attitude towards work teamwork and cooperation

This position requires some travel within the designated territory offering a dynamic and challenging opportunity for a motivated sales professional keen on making a significant impact in the industry.

Competencies:

Effective communications

High attention to detail

Strong critical thinking / problem solving skills.

Relationship building