Customer Care Representative

At ABB we help industries run leaner and cleanerand every person here makes that happen. Youll be empowered to lead supported to grow and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

ABB Motion Drive Products in New Berlin WI is hiring a Customer Care Representative to provide technical order and payment-related assistance/support to the internal and external customers. You will collaborate and coordinate with relevant stakeholders to obtain complete case ownership and to improve customer satisfaction.

The work model for the role is: Hybrid #LI-Hybrid in New Berlin WI.

Your role and responsibilities:

• Ensures the resolution of customer issues by coordinating with Sales Operations Supply Chain Management and other internal and/or external teams.
• Recommends appropriate solution for customer requests and coordinates with the related teams to ensure end-to-end handling of the request (e.g. production capability and scheduling resourcing quotes price lists invoices etc.) is in place.
• Keeps the customers proactively informed on the issue status based on the inputs received and clarifies their doubts ensuring a positive customer experience throughout the entire process.
• Prepares and analyzes regular statistics (e.g. forecast) using available tools and collecting additional relevant information. Also tracks regular sales performance against the target and shares insights with management.

Our Team Dynamics

Our teams support each other collaborate and never stop learning. Everyone brings something unique and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the role:

• 3 years of experience in customer experience.
• Excellent written and verbal communications skills.
• Strong professionalism and sense of urgency ability to multitask.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.

Preferred Qualifications:

• Previous experience supporting inside and outside sales departments.
• Knowledge of Salesforce CRM and SAP.
• Previous electronics manufacturing experience.
• Associates or Bachelors degree.

More about us

ABB Drive Products serves the industries and infrastructure segments with world-class drives and programmable logic controllers (PLC). With its products global scale and local presence the Division helps customers to improve energy efficiency productivity and safety.

Whats in it for you

We want you to bring your full self to workyour ideas your energy your ambition. Youll have the tools and freedom to grow your skills shape your path and take on challenges that matter. Here your work creates impact you can see and feel every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity gender expression sexual orientation) marital status citizenship age race and ethnicity inclusive of traits historically associated with race or ethnicity including but not limited to hair texture and protective hairstyles color religious creed national origin pregnancy physical or mental disability genetic information protected Veteran status or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant please visit the following websites: an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABBs career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to . Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

excludes ABB E-mobility Athens union Puerto Rico

Go to and click on Candidate/Guest to learn more

Health Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D 100% employee paid up to maximums
• Short Term Disability up to 26 weeks Company paid
• Long Term Disability 60% of pay Company paid. Ability to buy-up to 66 2/3% of pay.
• Supplemental benefits 100% employee paid (Accident insurance hospital indemnity critical illness pet insurance
• Paid Parental Leave
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health general health navigation and virtual health and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.

Building a cleaner smarter future takes all kinds of minds: the curious the courageous and the creative. Thats why we welcome people from all backgrounds and experiences.

Ready to make an impact

Apply today or visit to learn more about the impact of our solutions across the globe.