Customer Care Representative

Customer Care RepresentativeLovelySkin is searching for our next Customer Care Representative to join a friendly and welcoming team! Bring your passion for helping others the beauty industry and all-things skin care to LovelySkin. As a Customer Care Representative you will be the voice of LovelySkin fielding real-time calls e-mails and live chat from customers across the this role you will be given the opportunity to gather a wide array of product knowledge in order to best serve our expansive customer base. Your tips recommendations and insight can have a direct influence on every customer that you encounter!A little bit about us: LovelySkin a division of LovelyGroup has grown to be one of the largest skincare and beauty websites in the country most recently recognized by Newsweek as one of the Best Online Shops of 2021! Each day holds a new challenge and new opportunity to improve site performance and functionality. We are committed to providing our customers with outstanding customer service quick delivery an appealing shopping experience and the most comprehensive offering of physician-grade skin care and beauty products available. A Day in the Life:Our Customer Care team is caring compassionate enthusiastic solutions-oriented and committed to providing the LovelySkin experience to all our customers. If youre outgoing and a people-oriented person this leading beauty destination is for you!Working in a fast-paced environment and being a committed team playerSuccess troubleshooting and resolving all customer service inquiries or issuesContinuously creating positive relationships with customersInvesting fully in our customers goals and needsUsing our provided resources to best find solutions to customers questionsProviding excellent customer service via phone email and online chat dailyAssisting with any product specific questionsSaturday is requiredAbout you:1-3 years of experience in a call center role or a customer sales & service position. Retail experience is a plus!Positive friendly attitude with excellent client service and communication skillsAbility to work a set schedule with required overtime weekends and flexibility required during peak seasonsHigh-level phone skills while performing operational activities such as inventory control shipping and return proceduresStrong passion for all things Beauty and Skin Care including staying on top of industry trendsBilingual is a plus but not a mustLovelyGroup is pleased to offer these great perks:Quick access to exceptional health dental and vision coverage. Coverage available on the 1st of the month after you Retirement Saving Approach: Generous 401k with match AND profit sharing plan Competitive wages; including monthly incentives and annual -free paid time off! We enjoy 9 paid holidays each year Generous employee discount on all products and servicesRelaxed collaborative environment with casual dress codeThe LovelyGroup includes SchlessingerMD the Advanced Skin Research Center the LovelySkin Retail store and Day Spa and Olive and Delmar. Spanning this diversified set of companies and services were delighted to unify under one core mission: To help everyone feel confident in their skin. LovelyGroup is proud to be an employer who champions innovation prioritizes employee-centric benefits and leads the market in setting a generous livable wage for all employees. At LovelyGroup we dont just accept difference- we celebrate it we support it and we thrive on it for the benefit of our employees our patients and customers and our community. LovelyGroup is honored to be an equal opportunity workplace.