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Customer Care Coordinator, ES (onsite Cypress, CA)

Job Location:

Cypress, TX - USA

Hourly Salary: USD 24 - 29

Posted: 12 September 2026 (3 days ago)

Application Deadline: 10 December 2026

Vacancies: 1 Vacancy

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Job Summary

Position Overview

The Customer Care Coordinator ES serves as a key operational liaison for post-sales customer support and
service operations. This position is responsible for coordinating repair administration loaner and
demonstration equipment management customer order support and service quotations while ensuring timely
execution of customer requests. Working closely with Sales Service Warehouse Product Management and
customers this role helps maximize equipment availability maintain business continuity and deliver an
exceptional customer experience within a regulated medical device environment

Company Overview

At FUJIFILM Healthcare Americas Corporation were on a mission to innovate for a healthier world and we need passionate driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging enterprise imaging endoscopic and surgical imaging as well as in-vitro diagnostics.

But we dont stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure aerospace and oil and gas assets safe and running smoothly.

Ready to innovate collaborate and make a difference Join us and bring your big ideas to life while working in a dynamic flexible environment that fuels your creativity and drive.

Our headquarters is in Lexington Massachusetts an inspiring healthcare research hub in a historic town.

Fujifilm is globally headquartered in Tokyo with over 70000 employees across four key business segments of healthcare electronics business innovation and imaging. We are guided and united by our Group Purpose of giving our world more smiles. Visit: Description

Duties and responsibilities

Customer Service & Order Management

Process customer purchase orders for accessories and related products accurately and efficiently.
Respond to customer inquiries requests and complaints in a professional and timely manner.
Provide phone support regarding repairs loaner and demonstration equipment quotations service
contracts and other post-sales activities.
Prepare and coordinate quotations for products and service agreements within established service
level expectations.
Maintain accurate customer equipment warranty and asset information within internal systems.
Coordinate customer communications regarding repair status equipment availability and service
related updates.
Asset Management (Loaner & Demonstration Equipment)
Coordinate the deployment shipment retrieval tracking reassignment and inventory visibility of
loaner and demonstration equipment to support customer service and commercial activities.
Coordinate equipment availability to support customer repairs product demonstrations evaluations
and sales activities.
Maintain accurate asset records and equipment status throughout the equipment lifecycle.
Monitor loaner and demonstration equipment utilization and communicate equipment availability to
internal stakeholders.
Support periodic inventory reconciliation and reporting for loaner and demonstration assets.
Repair Operations
Create Return Material Authorizations (RMAs) and maintain accurate information within the repair
management system to support repair administration customer communication and asset tracking.
Coordinate repair workflow from customer intake through equipment return while maintaining
accurate status visibility.
Prepare repaired equipment and loaner units for shipment in accordance with company procedures.
Coordinate shipping activities to ensure customer and business priorities are met.
Operational Support
Coordinate demonstration equipment logistics in partnership with Sales and Product Management to support product evaluations customer demonstrations and commercial initiatives.
Inspect shipping crates and verify basic equipment functionality prior to shipment.
Generate maintain and analyze operational reports using SAP Excel and repair management
systems.
Maintain organized documentation of customer invoices work orders and operational records.
Collaborate with Sales Service Warehouse and Product Management to ensure timely execution of customer requests.
Prioritize multiple customer requests and operational activities while meeting established service level expectations.
Support departmental projects and process improvement initiatives that enhance operational
efficiency and customer satisfaction.
Perform other duties and special projects as assigned.

Quality & Regulatory Compliance

Adhere to all company safety policies and procedures.
Perform all duties in accordance with company quality system requirements and established
procedures.
Comply with all applicable U.S. Food and Drug Administration (FDA) regulations ISO 13485
requirements and other applicable laws regulations and standards.

Qualifications

High School Diploma or equivalent required; Associates or Bachelors degree preferred.
Minimum of two (2) years of experience in customer service service coordination medical device operations customer care or a related operational support role preferred.
Experience coordinating customer service activities in a regulated medical device environment
preferred.
Experience with SAP CRM or repair management systems preferred.
Strong organizational and time management skills with the ability to manage multiple priorities in a
fast-paced environment.
Strong communication and interpersonal skills with the ability to coordinate effectively across
Sales Service Warehouse Product Management and customers.
Strong analytical and problem-solving skills with exceptional attention to detail.
Proficiency in Microsoft Office applications including Excel Word and Outlook.
Ability to work independently while contributing effectively within a collaborative team
environment.

Physical requirements

The position requires the ability to perform the following physical demands and/or have the listed
capabilities:

Ability to sit for 75100% of the workday.
Ability to use hands and fingers to operate office equipment keyboards and computer systems.
Ability to stand talk and hear for extended periods as required.
Ability to lift and carry up to 25 pounds occasionally.
Ability to perform close visual work including reviewing documents and computer screens.

Occasional (up to 25%) travel may be required based on business or training needs.

Salary and Benefits:

$24.16-$29.80/hr
Medical Dental Vision
Life Insurance
401k
Paid Time Off

In the event that COVID-19 vaccine mandates issued by the federal government or by state or local government become effective and enforceable the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19 absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.
Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities including complying with vaccine requirements.
For all positions the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.

EEO Information

Fujifilm is committedto providing equal opportunities in hiring promotion and advancement compensation benefits and training regardless of nationality age gender sexual orientation or gender identity race ethnicity religion political creed ideology national or social origin disability veteran status etc.

ADA Information

If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to our HR Department ( or ).

Required Experience:

IC

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About Company

Fujifilm

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