Customer Care contractor

Your Assignment at a Glance

Position Summary:

The Customer Care Contractor provides front-line customer service support to GSFS Group customers dealers and business partners. This role is responsible for responding to inbound calls assisting with general inquiries researching information documenting interactions and helping ensure customers receive timely accurate and professional service. The ideal candidate is customer-focused dependable comfortable working in a fast-paced call center environment and able to quickly learn systems processes and procedures.

Key Responsibilities:

• • Respond to a high volume of inbound customer and business partner calls in a professional and courteous manner.
  • Assist callers with general questions account or contract information status updates and other service-related inquiries within established guidelines.
  • Research customer inquiries using internal systems and available resources to provide accurate information and appropriate next steps.
  • Document customer interactions inquiries and outcomes accurately and completely in applicable systems.
  • Route or escalate complex questions and issues to the appropriate team when additional assistance is required.
  • Follow established call handling procedures scripts workflows and service standards.
  • Maintain confidentiality and appropriately handle customer and business information.
  • Meet established expectations for attendance schedule adherence call quality productivity and customer service.
  • Participate in required training and coaching to maintain knowledge of products systems procedures and service expectations.
  • Support additional call center and administrative activities as business needs require.

What We Need From You

Required Qualifications:

• High school diploma or equivalent.
• Previous customer service experience.
• Strong verbal communication and active listening skills.
• Ability to communicate professionally with customers and business partners.
• Comfortable navigating multiple computer systems while assisting callers.
• Strong attention to detail and ability to accurately document information.
• Ability to follow established processes and procedures.
• Ability to work effectively in a structured high-volume environment.
• Dependable attendance and ability to work the assigned schedule.

Preferred Qualifications:

• • Previous call center contact center or high-volume customer service experience.
  • Experience supporting customers in the automotive insurance financial services warranty or related industries.
  • Experience using CRM customer service or case management systems.

Physical and Environmental Requirements
The physical requirements described here are representative of those that must be met by a Contractor to successfully perform the essential functions of the job. While performing the duties of the job the Contractor is required on a daily basis to analyze and interpret data communicate and remain in a stationary position for a significant amount of the work day and frequently access input and retrieve information from the computer and other office productivity devices. The Contractor is regularly required to move about the office and around the corporate campus. The Contractor must frequently move up to 10 pounds and occasionally move up to 25 pounds.

Travel Requirements

• Up to 10%

If you have a disability and would like to request an accommodation please contact us at We celebrate diversity and are committed to creating an inclusive environment.

We are seeking contractor candidates legally authorized to work in the United States without Sponsorship.

This position is for a contract role with The Friedkin Group. As a contractor you will play an essential role in supporting our business needs while bringing your expertise and skills to our team. Contractors are engaged for a defined period and assignment. Contractors are not employees of The Friedkin Group and as such they are not eligible for company-sponsored benefits including health insurance paid time off or retirement plans.