Customer Care Assistant Manager

We are looking to hire an Assistant Manager for our Customer Care team to come work alongside an amazing team with excellence in customer care.

The Role:
Accountable for a team of Specialists ensuring they are meeting team metrics andprovidingon-the-spot guidance for questions or escalations.
Coach team to provide the highest level of support to customers via inbound phone calls chats and tickets for technical inquiries ordetermineif roadsideassistanceis needed.
Work closely with the Customer Care Manager to strategize advancements bydeterminingimprovements to processes metrics training or comprehension.
Resolve customer cases and escalations communicating efficiently with internal departments when needed.
Advocate for the customer to improve Lucid services or offerings based on requests and reported bugs. Champion customer experiences and process improvements.
Model Product Expertise to a team of specialists to educate Lucid vehicle owners generating confidence in the operation of a Lucid vehicle. Must be comfortable answering vehicle equipment questions and vehicle operations and discussing concerns around mechanical or cosmetic issues.
Capable of guiding both adept and amateur technical customers and mechanics through app and website through a personal technical aptitude.
Triage car condition or operational concerns during escalations ofinitialvehicle production Help develop and build team processes and scripts in an ongoing manner.

Qualifications:
Availability to work weekends or a flexible schedule to eventually support customers and the team at the shift times below:
12PM 8:30PM ET
Minimum 3 years of experience in customer service or contact center experience as well as experience building workflows processes and scripts.
Positive attitude friendly demeanor empathetic mindset and commitment to providing a great customer experience. Eagerness to take on new responsibilities.
Excellent communication and comprehension skills.
Detail-oriented and highly precise. Flexible proactive attention to detail and inclination to contributewithstrong critical thinking and common sense.
Exceptional time management skills and multitasking capabilities rapidly but effectively able to handle multiple customer cases. Remains organized with a sense of priority adapts to work in a high-pressure and fast-paced environment
Understands both Mechanical and Cosmetic repair times skills and cost management.
Willingness to learn new and innovative automotive technologies.
Familiar with Outlook and MS Office Suite.
Verbal and written skills in English.
Verbal and written skills in Canadian French and Arabic.
College Degree Required

Nice to Have:
Start-up experience and related fast-paced environments
Prior experience in the automotive sector including Electric Vehicles

Compensation & Benefits: Lucid offers a comprehensive and competitivebenefits packageincluding medical dental and vision insurance; life and disability coverage; paid time off; paid holidays; and a401(k) retirementplan. Eligible employees may alsoparticipatein Lucids equity program and/or a discretionary annual cash incentive program. Incentive and equity awards if applicable aredeterminedbased on individual performance role scope market considerations and overall company resultsin accordance withthe terms of the applicable plans.

Equal Opportunity: At Lucid we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race color national or ethnic origin age religion disability sexual orientation gender gender identity or expression marital status or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need anyaccommodation toparticipatein the application process please contact us atTA-Operations <@> . This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment all applications must be submitted through the Lucid Motors Careers website.

Candidate Data Privacy: Bysubmittingyour application you understand and agree that your personal data will be processedin accordance withourCandidate Privacy Notice.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.