Customer Appointment Specialist (Sales Support)

Champaign IL

The Sam Leman Automotive Group is one of the largest automotive groups in Central Illinois. Family-owned since 1963 we proudly operate 13 dealerships throughout the region and employ nearly 700 team members. For more than 60 years we have built our reputation on exceptional customer service strong community relationships and a workplace culture that values growth and opportunity.

We are currently seeking a motivated and customer-focused Customer Appointment Specialist (Sales Support) to join our team at Sam Leman Chevrolet Cadillac of Champaign.

In this role you will be an important part of our sales team connecting with customers who have expressed interest in purchasing a vehicle and helping them take the next step in their car-buying experience. This is a great opportunity for someone who enjoys talking with people is comfortable on the phone and thrives in a fast-paced team-oriented environment.

• Respond to customer inquiries received through our website phone and other online sources
• Contact prospective customers by phone text and email
• Schedule appointments for customers to visit the dealership
• Follow up with customers and maintain consistent communication
• Accurately document customer interactions and appointments in our CRM system
• Work closely with the sales team to ensure a smooth customer experience
• Meet individual and team goals for customer contacts and appointments

• Strong communication and customer service skills
• Friendly professional and positive attitude
• Comfortable making and receiving a high volume of phone calls
• Ability to communicate professionally through phone text and email
• Organized and able to manage multiple customer conversations at once
• Dependable and motivated to meet goals
• Basic computer skills and ability to learn dealership software
• Previous customer service call center sales or automotive experience is a plus but not required

• Full-time position
• Competitive hourly pay
• Performance-based bonus opportunities
• Medical dental and vision insurance
• 401(k) with company match
• Paid time off
• Employee vehicle purchase discounts
• Paid training
• Opportunities for advancement within the Sam Leman Automotive Group

If you are outgoing dependable and enjoy helping customers we would love to hear from you. Join a family-owned organization that has been serving Central Illinois for more than 60 years and build your career with the Sam Leman Automotive Group.

Apply today to join the team at Sam Leman Chevrolet Cadillac of Champaign!