Customer and Sales Support Specialist

Position Summary:

This position is responsible for providing real-time support to all retail customers and ensuring their understanding and compliance with branded requirements/ position is responsible for the adherence of relevant sales information data and keeping management informed of issues.

Responsibilities/Duties:

• First point of contact with retail customer concerns by investigating problems and troubleshooting via technical support resources accounting department dispatch and vendors as needed to resolve issues and recommend solutions.
• Communicate daily with customers via phone to assist with questions regarding brand programs and product expertise to customers regarding requirements of branded programs.
• Develop customer relationships and build trust through credible timely and consistent interactions keeping sensitive client information confidential.
• Prepare time-sensitive reports and analysis for customers as needed.
• Support Sales by compiling summarizing reporting information and preparing presentations.
• Maintain CRM (customer relationship management) data to ensure accuracy of information.
• Create marketing material/talking points for Sales team.
• Provide office administrative and receptionist phone support.

Knowledge/Skills/Abilities:

• Preferred 3 years in customer service.
• Ability to multi-task with conflicting priorities in a pressured environment while still maintaining a customer-oriented demeanor.
• Self-directed and able to prioritize make decisions and meet deadlines independently with professional quality results.
• Articulate with excellent verbal and written communication skills. Able to interact effectively throughout all levels of the organization.
• Proven organizational skills and attention to detail.
• Ability to acquire knowledge of the fuel industry and supplier requirements.
• Computer skills with knowledge of Excel PowerPoint and Word.

Harms Oil Benefits:

• Low Deductible & High Deductible Health Plans
• Health Savings Account with High Deductible Plan
• Dental & Vision Insurance
• Supplemental Plans
• Industry Leading 401(k)
• Paid Time Off
• 6 Paid Holidays

Required Experience:

IC