Customer Advocate

Join Our Mission at

At we are dedicated to creating a world where every older adult receives the care they truly deserve. Guided by compassion and driven by innovation we are redefining the future of caregiving.

Our technology helps monitor seniors wellbeing in their homes 24/7 delivering emergency alerts actionable insights and predictive analysis that enable more proactive and effective care.

If you are passionate about helping people thrive in fast-paced environments and want to make a meaningful impact at a mission-driven startup we would love to meet you.

About the Role

As a Customer Advocate at Sensi you will be on the front lines of the customer experience. You will support clients across phone email and chat helping answer questions resolve issues and ensure every interaction leaves customers feeling heard supported and confident in our team.

This role is ideal for someone with a great attitude strong communication skills and a true customer-first mindset. We are looking for someone who is proactive dependable calm under pressure and not afraid to go above and beyond for customers and teammates. This is a startup environment so success in this role requires energy adaptability and a willingness to jump in wherever needed.

This role is based in Austin TX with a hybrid work setup that combines in-office collaboration with remote flexibility.

Key Responsibilities

• Deliver an outstanding customer experience across phone email and chat bringing warmth professionalism and urgency to every interaction
• Serve as the first point of contact for customer questions issues and support requests
• Manage customer conversations with empathy confidence and clarity including handling difficult or high-pressure situations professionally
• Take ownership of customer issues from intake through resolution ensuring timely follow-up and consistent communication throughout
• Help customers navigate product questions and basic troubleshooting in a way that is simple and easy to understand
• Escalate issues appropriately to internal teams when needed while maintaining ownership of the customer experience
• Partner closely with Support Product Engineering Customer Success and Operations to help resolve issues quickly and effectively
• Document customer interactions key details and resolutions clearly in our systems
• Identify recurring customer pain points or trends and surface insights that can improve our processes and overall customer experience
• Contribute to internal resources such as help content macros and FAQs as the team continues to grow
• Show up with a team-first mindset and a willingness to do more than what is written in the job description when the business needs it

Requirements:

What Were Looking For

• 2 years of experience in a customer-facing role such as customer support customer service hospitality call center account coordination or a similar environment
• Excellent verbal and written communication skills in English
• Strong phone presence and confidence speaking with customers in real time
• Proven ability to manage challenging conversations with professionalism empathy and composure
• A positive can-do attitude and a genuine desire to help people
• Highly organized and able to manage multiple conversations and tasks across calls emails and chat
• A self-starter who takes initiative follows through and is comfortable working independently
• Comfortable in a fast-paced startup environment where priorities can shift quickly
• Able to learn new tools systems and product knowledge quickly
• Strong attention to detail and clear documentation habits

Great to Have

• Experience in a startup or other high-growth environment
• Experience with tools such as HubSpot Intercom Jira or similar platforms
• Experience in high-volume phone-based support or customer service roles
• Experience supporting healthcare seniors families or care-related environments
• Familiarity with basic troubleshooting for apps devices routers or Wi-Fi environments

Why Join Sensi

• Be part of a mission-driven company making a real difference in peoples lives
• Join a fast-moving startup where your work has direct impact
• Work with a collaborative team that values ownership empathy and action
• Grow your career in an environment where strong performers can expand quickly

Sensi celebrates diversity and upholds equal opportunity in our hiring practices. Our approach fosters an inclusive environment that sparks innovation and reflects the vibrant communities we serve. All persons shall have the opportunity to be considered for employment without regard to any characteristic protected by applicable federal state or local laws and ordinances.