Customer Advocacy Manager

Location: Austin United States of America

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds people cross borders energy become smarter and much more. More than 30000 organizations already rely on us to verify the identities of people and things grant access to digital services analyze vast quantities of information and encrypt data to make the connected world more secure.

Hybrid- Austin TX or Plantation FL

Thales is hiring an experience Customer Advocacy Manager that will build manage and scale a global customer advocacy program that elevates the voice of Thales customers across the cybersecurity landscape. This role is responsible for transforming customer success into compelling storytelling that drives pipeline growth strengthens brand credibility and deepens customer engagement.

Key Areas of Responsibility

• Manage day-to-day operations of the global customer advocacy program including strategy coordination and execution

• Align with product business line leaders on overall customer story themes and focus areas

• Partner with sales customer success managers and regional marketing to identify strong candidates for advocacy initiatives

• Conduct customer interviews and collaborate with product marketing on translating customer stories into case studies video web and social media assets

• Ensure customer stories align with key messaging cybersecurity solutions and priority industry use cases.

• Secure customer participation in key Thales initiatives including analyst reports product audit interviews SKO customer panels

• Establish processes to track advocacy activity measure impact and grow participation (i.e. reference database SFDC tool etc.)

• Create quarterly advocacy reports; share with sales marketing regional marketing product marketing and customer success leadership

• Produce other customer-facing content: Nurture stream ROI / business-impact reports and benchmarks

Minimum Qualifications

• Bachelors degree in Business or Marketing or another related field of study or equivalent work experience

• 5-8 years experience in customer marketing advocacy or reference programs. Cybersecurity experience preferred.

• Strong written and verbal communication to effectively translate customer stories into high-impact marketing assets

• Proven ability to build strong rapport and cross collaboration with internal stakeholders (product marketing sales customer success regional marketing) and customers

• Highly motivated and able to multitask; work with a sense of urgency

• Highly detail oriented organized and able to prioritize assigned tasks

• Experience using Salesforce Allego reference tracking tool

Applicants must be legally authorized to work in the United States for any employer at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future.

If youre excited about working with Thales but not meeting the requirements for this position we encourage you to join our Talent Community! can upload your CV and our recruiters can get in touch with any new opportunities that may be of interest to you.

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This position will require successfully completing a post-offer background check. Qualified candidates with a criminal history will be considered and are not automatically disqualified consistent with federal law state law and local ordinances.

We are an equal opportunity employer including disability and veteran status. All qualified applicants will receive consideration for employment without regard to sex race color religion national origin disability protected Veteran status age or any other characteristic protected by law.

If you need an accommodation or assistance in order to apply for a position with Thales please contact us at .

The reference Total Target Compensation (TTC) market range for this position inclusive of annual base salary and the variable compensation target is between

Total Target Cash (TTC) 89747.00 - 161183.00 USD Annual

This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including but not limited to the employees career path history competencies skills and performance as well as the companys annual salary budget the customers program requirements and the companys internal equity. Thales may offer additional benefits and other compensation depending on circumstances not related to an applicants status protected by local state or federal law.

(For Internal candidate if you need more information please reach out to your HR Shared Service 1st Point)

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents including the following:

Elective Health Dental Vision FSA/HSA Voluntary Life and AD&D Whole Group Life w/LTC Critical Illness Hospital Indemnity Accident Insurance Legal Plan Identity Theft and Pet Insurance

Retirement Savings Plan after 30 days of employment with a company contribution and a match and with no vesting period

Company paid holidays and Paid Time Off

Company provided Life Insurance AD&D Disability Employee Assistance Plan and Well-being Program