Customer Activation Lead

Customer Activation Lead

• Title of Role: Customer Activation Lead
• Location: New York hybrid
• Company Stage of Funding: Seed Software Development AI
• Office Type: Hybrid
• Salary: $130K$200K

Company Description

Were representing a dynamic startup focused on AI-powered training solutions tailored for the worlds vast blue-collar and deskless workforce. This company is on a mission to transform how these workers access training and resources leveraging cutting-edge technology to drive engagement and effectiveness. With a small agile team they are poised to make a significant impact in the AI and EdTech industries.

What You Will Do

• Lead customer activation initiatives to drive engagement and adoption of AI-driven training solutions.
• Collaborate with cross-functional teams to develop and implement strategies that enhance customer success.
• Analyze user feedback and performance metrics to optimize customer experiences and training outcomes.
• Manage relationships with key accounts ensuring alignment with their training needs and objectives.
• Develop and deliver presentations and training materials to educate customers on product features and benefits.
• Monitor industry trends and competitor activities to inform strategic decisions and product enhancements.

Ideal Candidate Background

• 36 years of experience in account management customer success or operations within a tech environment.
• Proven experience with AI technologies particularly OpenAI and their application in training or educational contexts.
• Strong analytical skills with the ability to interpret data and translate it into actionable insights.
• Excellent communication and interpersonal skills with a knack for building relationships with diverse stakeholders.

Preferred

• Experience in a B2B environment particularly within the EdTech sector.
• Familiarity with customer relationship management (CRM) tools and analytics platforms.
• Background in project management methodologies to drive operational efficiency.

Compensation and Benefits

The base salary for this role ranges from $130K to $200K complemented by competitive equity options. Join a passionate team dedicated to making a meaningful difference in the lives of workers around the globe.