Customer Account Specialist

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at .

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

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About Vision

Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments.

Are you passionate about improving and expanding on the possibilities of vision treatments Ready to join a team thats reimagining how vision is improved Our Vision team solves the toughest health challenges. Help combine cutting-edge insights science technology and people to encourage eye care professionals and patients to proactively protect correct and enhance healthy sight for life. Our products and services address these needs from the pediatric to aging eye in a patients lifetime.

Your unique talents will help patients on their journey to wellness. Learn more at internal pre-identified candidate for consideration has been identified. However all applications will be considered.

We are searching for the best talent for Customer Account Specialist

Responsible for reviewing credit applications and other documents required in establishing and maintaining customer master accounts for the organization. Position emphasis is on interacting with Sales and Marketing to service customer needs in maintaining service levels when opening eye care professional and retail account locations. Applies a broad knowledge of the organizations product knowledge and services.

Adheres to Environmental Health and Safety policies and procedures and supports department objectives.

Key Responsibilities:

• Review and process credit applications for new accounts within the North America. Region including written requests from retail corporate locations for new store set-ups.
• Maintain customer master changes and new account set-up for CCA & Chile region.
• Maintain customer account records and account master files by updating names addresses phone numbers and credit card information for existing account database.
• Improve the relationship and knowledge of business processes by providing support for sales and marketing teams regarding customer master related issues.

• Provide direction for customer service representatives by acting as a reference line for questions concerning customer master.
• Performs special projects and other related duties as assigned by management.
• Ensures processes adheres to company policies and external audits as required i.e. SOX BSI

Qualifications

Education:

• AA/AS degree or equivalent work experience.

Experience and Skills:

Required:

• 2 years customer service experience.
• Strong organizational skills.
• Ability to handle multiple tasks.
• Excellent communication skills (both verbal and written).
• Ability to work independently and as a team.
• Excellent telephone listening and problem-solving skills.
• Flexibility

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation please email the Employee Health Support Center() or contact AskGS to be directed to your accommodation resource

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