Customer Account Specialist II
Job Location:
Pittsburgh, PA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
The Customer Account Specialist II is focused on being the first and only call by driving customer satisfaction and loyalty and acting as an advocate for the customer. The Customer Account Specialist II will serve customers by managing relationships actively communicating with customers addressing customer requests and proactively anticipating customers needs. The Customer Account Specialist II will service inquiries for quotes entering and managing orders resolving disputes and customer complaints.
Responsibilities
- Interacting with customers via email phone etc. to provide a prompt response to inquiries
- Managing and processing incoming customer orders and requests
- Following up on commitments to customers and internal constituents
- Communicating and coordinating with internal departments to ensure ability to meet quality and delivery requirements
- Maintaining customer records
- Providing customer support when required with our customer facing tools and resources
- Handling and resolving customer and shipping/delivery related complaints
- Reviewing and responding to customer feedback and quality issues
- Participating in improvement teams and providing feedback on internal processes and customer experience improvement opportunities
Requirements
- The Customer Account Specialist II requires two (2) four (4) years of customer service experience.
- BA/BS degree or equivalent practical experience
- Requires computer operation skills including proficiency in Microsoft Office Suite and Oracle ERP.
- Exceptional customer service interpersonal communication and problem-solving skills and the ability to work effectively in a team environment
- Excellent organization skills with accurate and precise attention to detail
- Ability to multitask prioritize and work independently
- Ability to handle stressful situations in a professional manner
- Physical Activity: Requires 1/3 to 2/3 of the time sitting and less than 1/3 of the time standing walking using hands and fingers reaching and speaking/hearing.
- Lifting: Requires lifting up to 25 pounds less than 1/3 of time.
- Vision: Requires accurate close and distance vision.
- Environment: Requires more than 2/3 of the time working in an office setting with very limited exposure.
- Noise: Requires exposure to moderate noise.
Required Experience:
IC
About Company
HWI, a member of Calderys HWI is the largest supplier of refractory products and services in the United States. With manufacturing sites and distribution centers across the Americas, as well as the major refractory industry research facility in North America, HWI serves virtually ever ... View more
