Customer Account Representative

About Fox Fruit

At Fox Fruit we believe that every business deserves a smart adaptive marketing partner. Our team of experts blends strategic insight and creative solutions to deliver results that matter. We are committed to fostering organic growth for our clients through innovative approaches tailored to their unique needs

Job Summary

We are seeking a customer-focused Customer Account Representative to build strong client relationships and provide outstanding account support. This role is ideal for individuals who enjoy helping customers maintaining professional relationships and delivering exceptional service.

Responsibilities

• Build and maintain positive relationships with customer accounts.
• Assist customers with account-related questions and service requests.
• Provide accurate information about company products and services.
• Understand customer needs and recommend appropriate solutions.
• Resolve routine customer concerns in a professional and timely manner.
• Maintain organized records of account activities.
• Support customer satisfaction and account retention initiatives.
• Collaborate with team members to achieve service objectives.
• Follow company customer service standards and procedures.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Excellent customer service and relationship-building abilities.
• Positive attitude and professional demeanor.
• Strong organizational and multitasking skills.
• Ability to work independently and as part of a team.
• Reliable adaptable and detail-oriented.
• Previous experience in customer service retail hospitality or another customer-facing role is a plus but not required.