Customer Account Representative

Novra Corp was founded with a simple vision: to provide businesses with modern marketing support that is both strategic and a landscape where attention is limited and competition is constant we help brands communicate more clearly present themselves more effectively and grow with intention

We are seeking a professional and customer-focused Customer Account Representative to assist clients with account support service updates and relationship management. This role involves direct interaction with customers and supporting daily account operations.

Customer accounts and services related to consumer products and service providers including account maintenance service inquiries and customer retention efforts.

• Assist customers with account-related questions and service requests
• Provide accurate information about products services and account options
• Maintain and update customer account records
• Resolve customer concerns and escalate issues when necessary
• Support customer retention and relationship-building initiatives
• Collaborate with internal teams to ensure customer satisfaction
• Track daily customer interactions and account activity

• Strong communication and interpersonal skills
• Professional and customer-focused demeanor
• Problem-solving and multitasking abilities
• Basic computer proficiency and data entry skills
• Ability to work in a fast-paced environment
• Previous customer service or account management experience is a plus but not required