Customer Account Administrator

Part-Time Customer Account Administrator

Position Summary
The Customer Account Administrator is responsible for the day-to-day maintenance of customer
accounts and associated service paperwork. This role centralizes account-related tasks previously
distributed across other positions ensuring consistent timely and accurate handling of customer data
and service documentation.

Essential Duties & Responsibilities
Account Administration
Open close and update customer accounts in Cargas including contact information billing
details and customer specific pricing.
Verify accuracy of account data at point of entry and during updates.
Respond to internal requests for account changes in a timely manner.
Communicate with relevant staff to obtain missing or unclear information needed to complete
account changes.
Conduct a monthly audit of recurring charges and unresolved balances on accounts pending
termination flagging discrepancies for resolution.
Service Paperwork
Process service-related forms submitted through the company's electronic forms platform.
Maintain organized accurate records of processed service paperwork to support audit readiness
and regulatory compliance.
Flag incomplete or inconsistent submissions for follow-up.
General
Follow established procedures for account and paperwork processing.
Identify and communicate recurring issues or inefficiencies in account maintenance workflows.
Maintain confidentiality of customer and company data.
Communicate with sales staff to clarify or correct incomplete or inaccurate account information
submitted for processing.
Assist with distribution of mass customer communications including mailed and emailed letters
notices and marketing materials.
Qualifications
Some office or administrative experience preferred.
Strong attention to detail and accuracy in data entry.
Maintain a thorough working knowledge of correct account setup standards applying consistent
judgment to interpret and complete account information received from a wide range of internal
and external sources with varying levels of detail and accuracy.
Clear written and verbal communication skills.
Ability to manage repetitive process-driven tasks with consistency and reliability.
Work Environment
On-site office-based computer and phone work. Standard part-time schedule to be determined.