Custodian Relationship Manager

The Custodian Relationship Manager serves as Vestmarks primary liaison between our internal teams and our external partners across Custodians Asset Managers and Technology role is responsible for maintaining and growing strategic relationships with major custodians through structured relationship building proactive roadmap alignment and technical integration oversight.

A critical and distinctive part of this role is building and owning the custodian playbook a comprehensive per-custodian operational guide that standardizes how Vestmark onboards new clients configures integrations and supports day-to-day operations across each custodial important is serving as theVestmarkchampion for makingit easier for advisors to do business with Vestmark by ensuring that custodian infrastructure and Vestmarks platform capabilities are seamlessly connected.

This is a highly cross-functional role that sits at the intersection of relationship management technical program delivery and operational coordination. The ideal candidate brings equalpartsrelationship acumen and technicalfluency andthrives in an environment that requires both strategic thinking and hands-on execution.

Key Responsibilities

Relationship Governance & Structured Engagement

• Own and drive regular structured relationship meetings with each major custodian and sponsor partner tailored to theappropriate cadenceper partner (e.g. monthly quarterly biannual)

• Serve as the primary point of contact and face of Vestmark in all custodian-facing engagements

• Build andmaintaintrusted relationships with key stakeholders across relationship management trading technology operations and product teams at each custodian

Custodian Playbook Development & Ownership

• Build andmaintaina comprehensive per-custodian playbook that serves as Vestmarks authoritative operational guide for each major custodian relationship

• Document custodian-specific requirementsfortradingconnectivity andRIA account onboarding.

• Define and publish standard implementation timelines by custodian and complexity level (e.g. standard equity fixed income multi-custodian) to setaccurateexpectations during the sales and onboarding process

• Capture custodian-specific nuances including lot selection methods COAC authority settings dividend payment configurations proxy voting setup and prime brokerage enrollment steps so thatVestmarkhasasingle sourceof truthacross the organizationwhen onboarding new clients

• Partner withAdvisorySolutionsClient Delivery Operationsand Production Support tovalidateand continuously improve playbook content based on lessons learned from live implementations

• Ensure playbooks are versionedmaintainedin a centralized and accessible repository and shared cross-functionally as a standard onboarding resource

Advisor Experience: Marrying Custodian Setup with the Vestmark Platform

• Act as the internal bridge between custodian-driven configuration and the Vestmark Advisor platform (VAS/Advisor Suite) ensuring that the advisor-facing experience reflects a clean seamless connection to the underlying custodial infrastructure

• Partner withClient Deliveryand the Advisor Product teamsto ensure that custodian integration details trade routes rep codes account feeds data adapters are configured in a way that makes the Advisor Portal and Advisor Dashboard intuitive andimmediatelyuseful for advisors from day one

• Collaborate with Advisory Consultants to develop advisor-ready quick start guides and custodian-specific onboarding kits that translate the technical complexity of custodian setup into clear actionable guidance for advisors

• Drive initiatives that reduce advisor friction at go-live including IP whitelisting user provisioning account feed validation and access to the Service Request Portal so advisors can focus on managing client portfolios rather than navigating operational hurdles

• Identifyand escalate gaps where custodian setup requirements are creating downstream advisor experience issues (e.g. delayed account activation reconciliation breaks trading errors) and work cross-functionally to resolve them

Contact & Knowledge Management

• Own andmaintaina centralized master directory of key contacts at each custodian and sponsor covering relationship managers trading technology leads operational contacts and support teams

• Ensure the contact directory is currentaccurate and accessible to relevant internal stakeholders across Vestmark

Client Onboarding Velocity & Go-to-Market Coordination

• Partner with custodians to align on the pace and sequencing of new client onboarding onto custodial platforms

• Coordinate go-to-market rollouts for new Vestmark clients being brought onto a custodians infrastructure

• Collaborate with internal teams to ensure smooth onboarding workflowsleveragingthe custodian playbook to drive consistency and reduce one-off escalations

Escalation Management & Issue Resolution

• Act as the primary escalation path between Vestmark and custodians when issues arise (e.g. file delivery delays trading errors adapter failures FIX session disruptions reconciliation breaks)

• Coordinate cross-functionally to triage investigate and resolve issues with urgency and clear communication

• Ensuretimelyfollow-through and documentation of root cause and resolution

Partnership Performance Reporting & Continuous Improvement

• Regularly measure and report on the status activity and outcomes of all partner relationships (custodians asset managers consultants and technology vendors) to Vestmark leadership

• Determinethe efficacy of each partnership plan and make informedrecommendations on prioritization resource allocation and whetheradditionalstakeholders should be engaged

• Proactivelyidentifyareas of weakness in partner-facing processes and recommend enhancements to improvethe partnerexperience and Vestmarks operational performance

Roadmap & Partnership Alignment

• Engage custodians in forward-looking roadmap discussions including new product rollouts infrastructure modernization API capabilities and partnership opportunities

• Document andmaintaina running roadmap tracker for all custodian-driven milestones and Vestmark commitments

• Identifyand communicate strategic implications of custodian changes to internal leadership and relevant teams

Qualifications

• At least 57 years of industry experience in relationship management partner management or client-facing roles within financial services fintech or wealth management technology

• Strong understanding of custodial operations including trading workflows file-based integrations (SFTP FIX) custodial data adapters and account data management

• Demonstrated experience building operational playbooks or standardized processes in a financial services or fintech environment

• Proven ability to translate complex custodian requirements into clear operational guidance for internal teams and end-user advisors

• Demonstrated experience managing complex multi-stakeholder multi-party relationships at both a strategic and operational level including custodians asset managers consultants and/or technology vendors

• Skilled at developing and cultivating partner relationships through thoughtful positive and engaging conversation; a genuine desire to understand partners business models and ask thought-provoking questions

• Proven ability to lead cross-functional programs with technical and non-technical teams

• Strong project management skills including the ability to track multiple parallel workstreamsidentifyprocess gaps and recommend improvements

• Excellent written and verbal communication skills with the ability to translate technical concepts for non-technical audiences and vice versa and to command credibility and authority with both operational and executive-level contacts

• Ability to profile firms and individuals develop tailored engagement plans andidentifythe right opportunities to bring to partners

• Self-starter mentality with the energy and initiative to build programs and relationships from the ground up not just manage existing ones

• Bachelors degree from an accredited four-year college or university

• Basic to intermediateproficiencyin investment management and/or financial advisory concepts including security types investment products portfolio management investment performance and general advisory operations

Preferred

• Prior experience working with or at a major custodian or broker-dealer

• Familiarity with wealth management platforms TAMPs or managed account technology particularly advisor-facing platforms and the advisor experience

• Experience working at the intersection of custodian infrastructure and an advisor-facing platform with an understanding of how backend custodial configuration impacts what advisors see and do day-to-day

• Experience managing FIX connectivity SFTP infrastructure or custodial file integrations

• Background in technical program or project management

• Experience in asset manager relations co-marketing programs or distribution partnerships within the wealth management industry

• Familiarity with consulting firm relationships and how independent consultants influence RIA and wealth management technology decisions

• Experience building technology partnership business cases and managing integration or revenue-sharing arrangements

• Proficiencywith Jira for issue tracking and program management

• Familiarity with advisor onboarding workflows and the operational stepsrequiredto bring an advisory firm live on a new platform

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