CSS Rep

What Youll Be Doing:

• Responsible for the day-to-day sales activities sales support and customer service tasks for specified customers and assigned accounts. Researches and responds to customer inquiries. Maintains efficiencies in corporate operational processes and procedures. Serves as a liaison between Arrows internal resources (field sales engineering supplier marketing manufacturing facilities purchasing and other corporate departments) suppliers and customers.
• Processes quotes and order preparation for specified customers and works with centralized PMs for Quote and Debit information. Works to ensure that Arrow is awarded full margin from suppliers for fieldwork done. Some knowledge and accountability of supply chain engagements such as: e-Compass (My Arrow) Consignments CARES (Customer Automated Replenishment System) required. Coordinate resources and processing of customer quotations (Quote Center Quote Cover Sheet PM Views Management FSR Suppliers Value Add and SSG). Works with management to negotiate pricing (non-contract only) provide quote mark up (owns strategy and application of cost plus mark up) and notify customer of related price increases.
• Problem Resolution: Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems. Ensures execution and manages the demand creation activity applicable contracts value added programs returns invoicing credit shipping issues etc. May assist less experienced teammates in problem resolution. Handles local expediting and assists global opportunities through local escalation. Provide proactive notification to customer of changes to delivery status conduct bond reviews with customer (Shortages & Turns) manage SMI (Slow Moving Inventory) and NCNR (Non-Cancellable Non-Returnable) customer conversations own Hard & Planned Order management PCN (Product Change Notification) Coordination and deliver and maintain the POI (Perfect Order Index). This is comprised of OTD (On-Time Delivery) and E2E (End-to-End Order Quality).
• Support Management: Liaison between sales team to perform root cause analysis. Ensures returns invoicing credit shipping issues etc are resolved in a timely fashion. Manage the interface on reporting drive closure by managing exceptions (Dropped Part New Part) manage customer Forecast Response reports and drive closure by managing exceptions. Support supply chain engagements and manage bond requests and make adjustments to ensure unit turn rates are met. Coordinate the contract refresh clause and manual inventory sweep process from IPS (In-Plant Store) or consignment back to PDC (Primary Distribution Center). Attend and participate in customer shortage calls and set internal action plan and communicate to appropriate account team members.

What Were Looking For:

• Has no discretion to vary from established procedures
• Has no related work experience or has work experience but requires formal training in theories/concepts in own function
• Works under general supervision
• Entry-level professional role
• Support: (Associate)
• Has advanced specialized skills or is multi-skilled through job-related training and considerable on-the-job experience
• Works independently; receives minimal guidance
• Acts as an informal resource for colleagues
• Identifies and resolves key issues and patterns from partial/conflicting data
• Takes a broad perspective to problems and spots new less obvious solutions
• A senior level support role
• Typically requires a 4-year degree and 12 years of experience; or a 2-year degree and equivalent related experience; or equivalent work experience.

Work Arrangement:

Hybrid: 3 days in office/2 days work from home

Whats In It For You:

At Arrow we recognize that financial rewards and great benefits are important aspects of an ideal job. Thats why we offer competitive financial compensation including various compensation plans and a solid benefits package.

• Medical Dental Vision Insurance

• 401k With Matching Contributions

• Short-Term/Long-Term Disability Insurance

• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options

• Paid Time Off (including sick holiday vacation etc.)

• Tuition Reimbursement

• Growth Opportunities

• And more!

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location work experience education and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion gender age sexual orientation gender identity national origin veteran or disability status.(Arrow EEO/AAP policy)

All Arrow job postings are for existing job vacancies. We anticipate this requisition will be open for a minimum of five days though it may be open for a longer period of time. We encourage your prompt application.

In any materials you submit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.