CS Social Media Specialist

Job Description:

Our Opportunity:

Chewy is seeking a Customer Care Social Media Engagement Specialist who writes with clarity empathy and a touch of wit and who understands the difference between posting and truly building relationships online. Youre fluent in the pace norms and cultural language of each platform and know how to show up in ways that feel real human and native to social.

In this role youll be one of Chewys frontline voiceshelping customers with questions or concerns making our community feel seen and understood and spotting moments to surprise and delight. Every comment reply and DM is an opportunity to deepen trust brighten someones day solve a problem or deliver a WOW moment.

Youll shape how pet parents experience Chewy on socialone thoughtful interaction rescue moment or WOW-worthy response at a timeensuring we show up as helpful emotionally attuned and delightfully human to the pet parents we serve.

Compensation: $17.50/ hr

What Youll Do:

• Monitor and engage with Chewy customers across Facebook Instagram X (Twitter) TikTok YouTube and other emerging channels.

• Respond thoughtfully to private messages public comments and posts always in a balance of your own unique tone of voice while keeping mindful of Chewys voice

• Create authentic trend-savvy engagements that spark conversation delight our followers and build community.

• Identify and escalate sensitive issues trending topics or brand impacting moments with speed and high judgment.

• Use your social instinct to spot opportunities for viral or standout customer interactions.

• Stay on top of cultural trends memes and conversations that shape the social landscape.

• Collaborate with internal partners and vendors to ensure accurate responses and alignment with Chewys brand values.

• Turn unique customer connections into unforgettable moments through thoughtful customized gift ideas that surprise and delight.

• Operate tools likeSprinklrand native social platforms to moderate conversations and maintain brand standards.

• Maintain composure and professionalism when responding in fast-moving or high-visibility situations.

• Be a proactive curious learner; open to feedback new processes and new ways to surprise and delight our customers.

What Youll Need:

• Excellent written and verbal communication skills - your words carry warmth wit and clarity.

• Proven experience managing or engaging with online communities or brand social channels.

• Up-to-date knowledge of social trends platforms features and etiquette.

• Strong attention to detail and judgment in public communications.

• Ability to multitask across multiple screens tools and conversations.

• Comfortable using social tools such asSprinklr Meta Business Suite and related platforms.

• Flexibility to work shifts weekends and holidays as needed social never sleeps.

• Positive attitude creative spirit and comfort engaging with customers at scale.

• High school diploma or equivalent required.

Why Chewy Customer Service

Its not just about us. It is also about what you get. Thats why in Chewy Customer Service you are empowered to become your best.

• YOU BELONG: Chewy is a place where you can be your authentic self. Our pet parents and partners are from everywhere--different places and different walks of life. It is what makes them unique. Likewise Chewtopians are empowered to bring their perspectives to deliver on our mission!

• YOU CAN GROW: Our culture is for those who thrive on delivering results and becoming your best no matter your role or location.

• YOU CAN MAKE A DIFFERENCE: You are encouraged to be curious ask questions bring ideas forward and act like an owner in everything that you do.

• YOU WILL GET SUPPORT: When you join Chewy Customer Service you will have ongoing training and development resources and opportunities to become your best.

• YOU WILL GET REWARDED: Chewy has you covered when it comes to competitive wages medical & dental insurance 401k plus more! Of course the biggest perk is the ability to work together with other smart driven and passionate Chewtopians who are making an impact each day.

If you have a disability under the Americans with Disabilities Act or similar law and/or you need an accommodation during the application process or to perform these job requirements please contact . If you have a question regarding your application please contact .

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

To access Chewys Privacy Policy which contains information regarding information collected from job applicants and how we use it please click here: is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color ancestry national origin gender citizenship marital status religion age disability gender identity results of genetic testing veteran status as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law and you need an accommodation during the application process or to perform these job requirements or if you need a religious accommodation please contact .

To access Chewys California CPRA Job Applicant Privacy Policy please click here.