Cross Dock Operations Manager

TA Services is seeking an energetic safety-conscious and detail-oriented Operations Manager to oversee cross dock operations and logistics. Reporting to the Regional Manager this role acts as a key customer contact and manages daily execution of safety delivery staffing and inventory accuracy. The ideal candidate will be a collaborative leader capable of enforcing policies mentoring teams and ensuring optimal material flow and delivery execution.

Key Responsibilities

• Lead cross dock operations including material flow staffing on-time delivery and customer satisfaction across multiple shifts.
• Conduct employee performance reviews manage attendance support staffing needs and handle employee relations in partnership with HR.
• Ensure adherence to PPE standards safety protocols ISO 9001:2000 quality systems and internal compliance procedures.
• Serve as the primary customer liaison; ensure accurate receiving order setup and timely resolution of inventory or delivery issues.
• Develop and drive continuous improvement initiatives and contribute to the Annual Operating Plan (AOP) to meet business and performance goals.

Work Environment

• Fast-paced crossdock/logistics environment
• High focus on safety quality and service
• Leadership accountability for 1st and 2nd shifts
• Team-oriented culture with performance incentives

Qualifications :

Education

• High school diploma or equivalent required
• Bachelors degree preferred (especially in Supply Chain Logistics or Business)

Experience

• 35 years of experience in crossdock warehouse operations or logistics management
• Prior leadership or supervisory experience required
• Proficient in Microsoft Office (Word Excel Outlook)
• Experience with Warehouse Management Systems (WMS)
• Familiarity with ISO 9001:2000 and quality control procedures
• Continuous improvement/lean methodology experience preferred

Personality Traits

• High integrity dependable and accountable
• Excellent communicator (verbal and written)
• Motivational leader and team-oriented
• Strong organizational and problem-solving skills
• Calm under pressure with a flexible adaptive mindset
• Detail-focused with a drive for operational excellence

Additional Information :

Benefits/Perks

• Accrue up to five PTO days in your first year plus two weeks vacation and additional PTO after your first anniversary.
• Medical Dental Vision Life Insurance Disability.
• Extra perks include Doc-On-Demand Tuition Reimbursement Paid Volunteer Day and Employee Assistance Program.

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time