CRM Specialist, (Early Career) Salesforce Support

Sandvik Mining Commercial Contracts is looking for a CRM Specialist Salesforce Support in Smyrna GA

Sandvikhas a strong platform based on our world-class R&D capabilities and premium high-tech products. We are at the forefront of automation digitalization and electrification and sustainability is an integral part of how we do business.We seek bright curious and forward-thinking multi-cultural team members who are motivated by serving customers and employees in future proofing business and thrive in an inclusive learning culture.We offercompetitive wages and benefits strong support forlearning and professional development and opportunities to grow asuccessful rewarding careerin a diverse collaborative and globally connected organization that values innovation fairness and longterm impact.

Business area Mining isa global leading supplier of equipment and tools parts service digital solutions and sustainability-driving technologies for the mining and construction industries. Applicationsinclude rock drilling rock cutting loading and hauling tunneling and quarrying.

The CRM Specialist Salesforce will be a hybrid role requiring 3 days in office in Smyrna GA

The purpose of the CRM Specialist role is to ensure Salesforce is effectively leveraged as a core business platform supporting sales execution customer management data quality and datadriven decisionmaking across the United States Sales Area.

This role combines structured Salesforce ownership with active contribution to the continuous evolution of sales processes data structures and reporting frameworks. Acting as the primary interface between Sales Commercial Management Finance and Customer Master Data Management teams the CRM Specialist ensures Salesforce remains aligned with business priorities scalable for future needs and capable of supporting operational excellence. This is a support role and as an entry level role into Salesforce will not include any development within Salesforce.

Key performance areas:

Act as the Sales Area owner for Salesforce usage ensuring alignment with sales processes governance requirements and commercial objectives.

Deliver Salesforce onboarding training and refresher sessions to strengthen adoption data quality and process compliance.

Drive continuous enhancement of Salesforce dashboards and reporting capabilities ensuring accurate relevant and actionable insights for the Sales Area.

Provide structured Salesforce business support resolving user questions while identifying recurring issues and driving processes or data improvements.

Monitor Salesforce adoption scorecards identify gaps and drive followup actions in coordination with sales leadership.

Support the NPS process within Salesforce ensuring correct execution data integrity and visibility of followup actions.

Coordinate new customer creation requests and support the Sales Area and CMDM team in maintaining accurate and compliant customer master data.

Lead and coordinate data cleansing activities in line with defined governance rules and record owner accountability.

Communicate system updates changes and business impacts clearly and proactively to users.

Collaborate with global teams to support the evolution of Salesforce ensuring alignment with business needs and priorities.

Your profile:

We are looking for a professional with proven Salesforce experience in a cross-functional support role who is independent structured proactive and with attention to detail to support Sandvik Minings sales organization in the role of CRM Specialist.

The ideal candidate drives topics forward with a strong sense of ownership and accountability brings a processoriented mindset and the ability to work effectively within evolving systems structures and business priorities. You are comfortable operating in a dynamic environment contribute to the continuous evolution of how

Salesforce supports the business and are able to explain concepts clearly while effectively training guiding and reinforcing bestpractice behaviours.

Minimum Qualifications:

• Bachelors degree in Business Administration Finance Sales Management or a related field and a minimum of 2 years professional experience in Salesforce or an equivalent 5 years CRM and Salesforce experience in a business setting

Preferred qualifications:

• Salesforce experience should include: building detailed and complex reports and dashboards
• Attention to detail
• Salesforce Platform experience
• Success with being point of contact SME on Salesforce training for users

Location:

Smyrna GA

This position will be posted until 25 May or until filled.

Benefits:

Sandvik offers a comprehensive total compensation package including a competitive benefits package of health dental and disability insurance and an outstanding 401(k) retirement savings plan. We also provide opportunities for professional competence development training and career advancement.

Work authorization

Must have the legal right to work in the United States on anindefinite basis without employer sponsorship.
(Please note: temporary work authorizations including OPT do not meet this requirement.)

How to apply

For immediate consideration please apply online at to the CRM Specialist position R0092215.

Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law. Any applicant who because of a disability needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.