CRM Software Engineer

The Division of Information Technology (DoIT) is an exciting and dynamic work environment grounded in organizational principles that include family and personal life/work balance; an inclusive respectful and supportive work environment; professional development opportunities; innovation; and alignment with the campuss teaching learning and research missions. DoIT provides core IT infrastructure services to the university develops and implements services for the university and in some cases for the Universities of Wisconsin plays a major role in managing the state-wide higher education network and regional networks.

DoITs Enterprise CRM and Engagement Solutions (ECES) team collaborates with stakeholders across campus to understand their requirements and build enterprise solutions while developing a domain-driven integrated Salesforce rollout strategy for the entire university. The Enterprise Business Systems in the Division of Information Technology (DoIT) seeks a CRM developer to provide effective development for administrative research outreach and/or instructional information technology services across UW-Madison.

This is your opportunity to join a transformative CRM team collaborate with diverse stakeholders and continue our implementation of CRM across campus. Heres how youll make an impact:

• Design & Analyze Systems: Study system requirements review existing setups and create clear detailed blueprints for integrating and upgrading systems.
• Lead Tech Projects: Take charge of projects focused on building integrating and maintaining software applications.
• Partner with Clients: Work directly with clients to discuss project progress pitch proposals and solve technical issues.
• Build Smart Software: Design and develop seamless applications that solve current business problems and can scale for the future.
• Oversee Testing: Decide how software should be tested and manage the creation and execution of thorough testing plans.
• Optimize Performance: Create strategies to organize data efficiently and keep systems running fast and reliably.
• Mentor Others: Train and provide technical guidance to junior team members.
• Align Tech with Business Goals: Review system designs and requirements to make sure tech solutions perfectly support the companys business strategy.
• Solve Complex Problems: Act as the resident expert to troubleshoot and solve tricky technical design and integration challenges.

This position is eligible for any of the following: 100% remote work; partial remote work; or fully on-site. Remote work requires an approved flexible work arrangement (FWA) which is reviewed and approved annually. An FWA requires successful candidates to possess their own high-speed internet and phone to perform the work on a university provided computer. Per University policy transportation between home and assigned work location is not payable/reimbursable and will be at the expense of the employee.

• Leads application development integration upgrades and maintenance projects

• Trains and provides technical guidance to lower level staff

• Conducts system analysis reviews and interprets system requirements and develops detailed system design specifications for system integration and upgrades

• Designs and develops well integrated applications that meet present and future business needs

• Develops data structure and systems performance strategies

• Consults with clients on project status proposals or technical issues

• Determines testing methodologies and manages the development and implementation of comprehensive test plans

• Provides expertise on the resolution and technical approach of complex technical design and system integration problems

• Reviews systems requirements design and business processes to ensure the alignment with IT and business strategies

Division of Information Technology Enterprise Business Systems Enterprise Constituent Relationship Management (CRM)

Enterprise Business Systems (EBS) helps administrative units provide enterprise resource planning services to UWMadison and Universities of Wisconsin constituents. Through business analysis application design programming integration testing and project management EBS supports cloud applications on-premise vendor solutions and custom systems. EBS also supports the universitys enterprise resource planning systems: the Human Resource System (HRS) Shared Financial System (SFS) Student Information System (SIS) and Constituent Relationship Management (CRM).

The Enterprise CRM and Engagement Solutions (ECES) team collaborates with stakeholders across campus to understand their requirements and build enterprise solutions while developing a domain-driven integrated Salesforce rollout strategy for the entire university.

Starting salary will be based on experience and qualifications. Well qualified applicants can expect to earn between $ 117146 - $ 140743 with final salary based on experience and qualifications.

Employees in this position can expect to receive benefits such as generous vacation holidays and sick leave; competitive insurances and savings accounts; retirement benefits. Benefits information can be found at ( Qualifications:

• Demonstrated experience applying Object-Oriented programming principles (encapsulation inheritance polymorphism) in production-level code
• Building and maintaining system integrations using APIs middleware or other tools to enable reliable data exchange across platforms
• Experience using source control tools (e.g. Git) and CI/CD pipelines to manage code changes and enable automated reliable deployments
• Experience writing and optimizing SQL queries and designing relational database structures to ensure efficient scalable and reliable data management
• Experience developing in large enterprise-wide environments supporting multiple applications managing dependencies and coordinating changes to ensure system stability and performance
• Experience creating parsing and managing data using formats such as JSON XML and HTML to support integration and application functionality
• Experience building consuming and testing APIs (REST/SOAP) using tools such as Postman to support reliable system integration and data exchange

In addition to required qualifications the most qualified candidates may also have the following preferred qualifications:

• Experience serving as the subject matter expert on Salesforce declarative architecture spearheading the design of enterprise-level automated workflows and Flow-based solutions
• Performing data integrations to import and export data across systems using various tools and methodologies ensuring data accuracy integrity and reliability
• Designing developing and enhancing Salesforce solutions using Apex and Lightning Web Components (LWC) to deliver scalable functionality maintain code quality and support evolving business needs
• Ability to write and optimize SOQL queries to efficiently retrieve and analyze Salesforce data supporting reporting integrations and business decision-making
• Managing the setup and ongoing administration of Salesforce org backups using OwnBackup ensuring reliable data protection backup integrity and recovery readiness
• Salesforce certification(s) preferred (e.g. Administrator Platform Developer) or equivalent practical experience

Bachelors Degree Preferred Minimum

Click on the Apply button to start the application process.

You will be prompted to upload the following documents:

-Resume
-Letter of Qualifications

Applicants should attach a letter of qualificationsand resume detailing their training and experience relating to the required and preferred qualifications referencedabove. The application reviewers will be relying on written application materials to determine which qualified applicants willadvance in the recruitment process.

Please note that successful applicants must be authorized to work in the United States without need of employer sponsorship on or before the effective date of appointment. University sponsorship is not available for this position.

DoIT Human Resources

Relay Access (WTRS): 7-1-1. SeeRELAYSERVICEfor further information.

Diversity is a source of strength creativity and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity culture background experience status abilities and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching research outreach and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students faculty and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal OpportunityEmployer.

Qualified applicants will receive consideration for employment without regard to including but not limited to race color religion sex sexual orientation national origin age pregnancy disability or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgroundsand encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings visit the Human Resources Workplace Poster website.

To request a disability or pregnancy-related accommodationfor any step in the hiring process (e.g. application interview pre-employment testing etc.) please contact the Divisional Disability Representative (DDR)in the division you are applying make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct including sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies crime statistics for the previous 3 calendar years and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.