CRM Analyst
Job Location:
Nashville, TN - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
The Owen Graduate School of Management (OGSM) is a professional school at Vanderbilt University
located in Nashville Tennessee focused on graduate-level business education. OGSMs mission is to
create opportunities for its faculty staff and students to discover grow and thrive in business and
beyond. OGSM recognizes discovery in traditional forms such as scholarly research intellectual
curiosity and curricular learning. But it also celebrates discovery unique to the human experience that
is the art of becoming which is lived through a desire to connect with others to find meaning in work
and relationships and to create something new. OGSM sees transformation as foundational.
The Strategic Enrollment Management (SEM) Division is a dedicated unit within the Owen Graduate School of Management (OGSM) focused on optimizing the recruitment selection aiding onboarding and enrollment of students throughout their academic journey. The SEM Division employs data-driven strategies that align enrollment practices with OGSMs reputational ambitions revenue goals and academic mission.
- Lead the buildout optimization and automation of Technolutions Slate Deliver campaigns including email templates audiences populations rules and scheduled communications.
- Design and implement Technolutions Slate Events and Scheduler including templates forms check-in processes and communications.
- Provide training documentation and ongoing user support that promotes user confidence and independence.
- Conduct testing and monitoring to ensure functionality and data accuracy.
- Collaborate with the Director of Enrollment Operations and Systems to develop Objectives and Key Results (OKRs) related to enrollment operational efficiency across all programs analyzing data to measure effectiveness and inform continuous improvement strategies.
- Identify inefficiencies recommend process improvements and implement workflow enhancements.
- Other duties as assigned
Supervisory Relationships
This role does not entail direct supervisory responsibilities for either full-time or part-time staff members. This role reports directly to the Director of Enrollment Operations and Systems.
Qualifications
- Bachelors degree required
- 1-3 years of professional experience in enrollment management admissions or a related higher education field.
- 1 years of direct Technolutions Slate CRM administration and user support with emphasis on Deliver Events and Scheduler. Working Knowledge and hands-on experience with Slate Deliver Events Scheduler populations and rules. Proficiency in building and maintaining configurable joins queries.
- Proven experience in training documentation or CRM technical support. Comfortable presenting to and training end-users in a group or one-on-one basis.
- Strong organization skills with the ability to manage multiple concurrent projects.
- Commitment to accuracy confidentiality and maintaining the highest data standards.
- Knowledge of FERPA and a demonstrated commitment to data security and privacy regulations standards.
Required Experience:
IC
About Company
At Vanderbilt University , our work - regardless of title or role - is in service to an important and noble mission in which every member of our community serves in advancing knowledge and transforming lives on a daily basis. Located in Nashville , Tennessee, on a 330+ acre campus and ... View more
