CRM Administrator

Make a Difference in YOUR Career!

Our vision is both simple and ambitious: to put our drinks on every table.

We are the leading global independent beverage solutions provider. We serve a broad range of national and international retailers as well as Global National and Emerging (GNE) brands. Our products are distributed worldwide from our production sites in Europe North America and Australia. Although our own branding may not appear on the labels of the beverages we produce there is a good chance you are reading this while sipping one of our drinks.

Our ambition is to continually improve and its what keeps us at the top of our game. We are solutions-based. We are innovative. We seek out new challenges and conquer them. This is our company ethos but its our peoples too: Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of whats best.

Stop and think: how wouldâYOUâput our drinks on every table

Overview

Were looking for a detailâoriented and proactive CRM Administrator to manage optimize and support our customer relationship management platform this role youll ensure the CRM runs smoothly empower teams with accurate data and help drive better customer engagement through thoughtful configuration reporting and process improvements. You will also play a key role in partnering with our external implementation team as we deploy Salesforce.

Key Responsibilities

Implementation Support & Partner Collaboration

• Work closely with external CRM implementation partners throughout the project lifecycle
• Translate business requirements into clear actionable specifications for implementation teams
• Participate in solution design workshops providing system knowledge and internal process context
• Validate configuration workflows and integrations delivered by implementation partners
• Support user acceptance testing (UAT) by developing test cases coordinating testers and documenting feedback
• Ensure smooth knowledge transfer from implementation partners to internal teams
• Assist in planning and executing data migration activities including mapping cleansing and validation
• Help manage project timelines risks and communication between internal stakeholders and implementation partners

System Administration

• Maintain dayâtoâday Salesforce operations including user account management permissions and security settings
• Configure fields workflows automations dashboards and page layouts to support business needs
• Monitor system performance and troubleshoot issues to ensure platform stability

Data Management

• Oversee data integrity through regular audits deduplication and cleanup
• Import export and transform data as needed for reporting or integrations
• Establish and enforce data governance standards

Support & Training

• Serve as the primary point of contact for Salesforce-related questions and technical support
• Develop and deliver training materials documentation and onboarding sessions for new users
• Partner with crossâfunctional teams to understand requirements and translate them into Salesforce solutions

Reporting & Insights

• Build and maintain dashboards and reports to support sales marketing and service teams
• Analyze Salesforce data to identify trends gaps and opportunities for process improvement
• Provide actionable insights that help drive customer engagement and business growth

Process Improvement & Optimization

• Collaborate with stakeholders to streamline workflows and enhance user experience
• Recommend and implement Salesforce best practices
• Support integration projects with other business systems and tools

Qualifications

• 3-5 years of experience administering Salesforce
• Strong understanding of CRM data structures workflows and automation tools
• Experience supporting or participating in CRM implementations or system rollouts
• Proficiency with reporting and dashboard creation
• Excellent problemâsolving skills and attention to detail
• Strong communication skills and ability to work with both technical and nonâtechnical teams

Preferred

• Salesforce administrator certification
• Experience with API integrations or middleware tools
• Familiarity with SQL Excel or data visualization tools
• Experience working with external consultants or implementation partners

What Success Looks Like

• A reliable wellâorganized CRM that supports business goals
• A smooth wellâcoordinated implementation process with strong internal and external collaboration
• Empowered users who understand and adopt CRM best practices
• Clean accurate data that drives confident decisionâmaking
• Continuous improvements that enhance efficiency and customer engagement

A Career with Refresco

Refresco is passionate about empowering leaders who reflect our core values and live by our leadership behaviors. These behaviors encourage effective leadership within the business and focus on leading courageously empowering individuals and driving company growth as one team. Joining our team as a people manager means youll be encouraged to evolve as a leader who prioritizes the success of both you and your team to deliver results whilst bringing your authentic self to work.

Refresco Beverages US Inc. offers the following competitive pay and comprehensive benefits:ââ

• Medical/Dental/Vision Insuranceâââ
• Health Savings Accounts and Flexible Spending Accountsâ
• Life and AD&D Insurance critical illness hospital indemnity and accident insurance
• Short-term disability and long-term disabilityââ
• Pet Insuranceâ
• Legal Benefitsâ
• 401(k) Savings Plan with Company Matchâ
• 12 Paid Holidays
• Vacation Days and Paid Sick Time OffâDays
• Well-being Benefit
• Discount and Total Reward Programsâ

Join Refresco TODAYâand enjoy a rewarding CAREER!ââ

Any employment agency person or entity that submits a résumé to this career site or a hiring manager does so with the understanding that the applicants résumé will become the property of Refresco Beverages US Inc.â Refresco Beverages US Inc. will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency person or entity.â

Employment agencies that have agreements with Refresco Beverages US Inc. and have been engaged in a search shall submit a résumé to the designated Refresco recruiter or upon authorization submit a résumé to this career site to be eligible for placement fees.â

Refresco Beverages US Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color ancestry religion sex national origin sexual orientation age marital status disability gender identity gender expression Veteran status or any other classification protected by federal state or local law.

Required Experience:

Unclear Seniority