Critical Logistics Services Coordinator

Scope of Position

Ensure timely and accurate movement of freight and information while providing exceptional customer service within the CLS Department

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow within required time expectations focus on time critical cargo shipments.
• Ensure accurate and timely data entry into our operational system - process AWBs and BLs. 
• Track and Trace Export and Import files and reporting.
• Use operational workflows on daily basis.
• Ensure arrival notices are communicated in timely manner to customer and overseas offices.
• Ensure accurate and timely client and Service Providers billing.
• Interact with our customers in arranging their international shipments meeting customer service standards.
• Contribute to maintaining good relationships with suppliers (Airline carriers trucking companies and others involved)
• Meet compliance at all times with internal and external regulations in accordance with government regulations - complete EEIs. 
• Understand department process flow looking for best practices to improve operational efficiency and productivity.
• Ensure all customers standard operating procedures are in place and updated.
• Meet KPI standards in accordance with the Companys procedure.
• Overseas communications timely responses to emails and phone requests (internal and external)
• Perform basic warehouse functions including but not limited to manual or machine operated cargo handling labeling and loading/off-loading.

Reporting Structure

• CLS/AOG Lead Supervisor and Manager

Qualifications :

• Availability for rotating/scheduled afterhours overnight and weekend shift
• 1 year plus related experience and/or training with specific focus on AOG and airspace industry.
• Understanding of air documentation process and air shipments flow
• Experience in international and domestic (air and ground) routing and dispatching.
• Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.
• Pro-active strong organizational skills and detail oriented with sense of urgency.
• Good computer skills (Excel Word PowerPoint) and general capacity to operate computer equipment.
• Professional efficiency in English knowledge of Spanish and Portuguese other languages is a plus.
• Ability to lift boxes up to 50 LBS and capacity to operate a forklift and other warehouse equipment.

Additional Information :

Expeditors offers excellent benefits

• Paid Vacation Holiday Sick Time 
• Health Plan: Medical Prescription Drug Dental and Vision
• Life and Long Term Disability Insurance 
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan 
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time