Critical Facilities Operations Center Operator, Data Center Operations

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world Join Apples Information Systems and Technology (ISu0026T) organization. ISu0026T is the engine behind everything Apple does for customers and for the people who build for them. Its Apples central nervous system. Supporting 2.5 billion active Apple devices processing billions of secure transactions and keeping the technology that defines modern life running flawlessly ISu0026T makes the impossible feel effortless. nnDo you love building solutions to handle global complexity and immense scale Imagine what you could do here. nnInfrastructure Services is part of ISu0026T and the foundation of Apples global network operations managing data center equipment and systems to deliver compute storage and networking services for teams across Apple including its internal developer community. From individual facilities to a worldwide network Infrastructure Services ensures the technology underneath everything works without question. nnWe are actively seeking a Facilities Operations Center (FOC) Operator who is committed to working in a critical environment that values continuous improvement and embraces change! nnApples Data Center Operations team thrives with individuals like you that take pride of ownership for the services provided in our critical environments. We excel at actively managing and maintaining systems that expand our customer support capabilities and assist the world with their daily lives. As part of a group of like-minded people you will address complex topics pertaining to applications devices processes and systems that craft how we maintain and operate our facilities in the most balanced and innovated approach possible!

As an Apple FOC Operator you will ensure the performance of critical infrastructure monitoring systems. You will own all activities in critical spaces respond to alarms lead incident management and uphold Apple maintenance standards. This fast-paced role requires strong situational awareness clear communication and sound decision-making. Critical Facilities operations monitors work 12 hours per day including graveyard weekend and holiday shifts and may work overtime depending on business needs.

Manage and monitor all controls and monitoring systems including Electrical Power Monitoring Systems Building Management Systems Fire/Life Safety Generator Systems and Facility Networks and manipulate control systems as required based on maintenance activities and direction from onsite supervisionnIdentify critical events and lead the incident management process running Emergency Operating Procedures until relieved by management and escalating issues per the current escalation policynMaintain and update logs and reports ensuring accuracy and compliance with applicable standardsnPerform or ensure completion of daily rounds and readings verify health of building monitoring systems and employ data-driven analysis to identify and address infrastructure issuesnManage all FOC communications and disseminate information to relevant stakeholders during normal operations and incidentsnImplement Change Requests for planned facilities work open incident tickets for break/fix activities and update work orders with vendor time and notes in the maintenance management systemnProvide updates during turnover meetings on outstanding issues conduct or participate in daily staff meetings and ensure the FOC is staffed and maintained at all timesnCollaborate with facilities peers management and external vendors while maintaining comprehensive documentation of system changes and site with vendors contractors and service providers ensuring accurate check-in/check-out evaluating vendor performance and escalating concerns to management as needed

2 years experience with EPMS BMS and/or FLS controls systemsn13 years of experience in critical facilities data center environments industrial plant operations mission-critical operations center or military technical ratings (e.g. Navy Nuclear/EM/ET/MM Navy GSM USAF mechanical/electrical).nExperience with maintenance management tools such as Computerized Maintenance Management Systems (CMMS) or similarnExperience with or exposure to mechanical electrical and fire life safety systemsnPhysical ability to perform tasks that require sitting standing bending stooping pushing pulling and lifting up to 75 to work in varying temperature environments (60F to 110F) and follow OSHA work-rest cyclesnFlexibility to work varied shifts 12-hour day or graveyard shifts with a readiness for overtime as decided by business needs

4 years of related experience in a mission critical environmentnAbility to analyze complex failure scenarios understand detailed one-line diagrams and piping and instrumentation diagrams and interpret cascading failure risksnUnderstanding of safety regulations and standard processes in data center environmentsnCompetency in Apple operating systems or common software applicationsnAbility to execute standard operating procedures (SOPs) emergency operating procedures (EOPs) and triage high-priority alarms under pressurenExcellent written and verbal communication skillsnExperience and skills necessary to apply programs and process used to assess and react to high priority alarms while actively mitigating risk when requirednDemonstrated ability to manage multiple tasks and prioritize effectively in a dynamic settingnPlanning analytical organization and problem solving skillsnBasic knowledge of NFPA 70E NFPA 70B OSHA Hazardous Energy Control program requirements